Strypy-account | Stripe Developers | Page 1

fresh agate Jun 9, 2022, 9:19 AM

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👋 happy to help

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I'm taking a look

slim plover Jun 9, 2022, 9:20 AM

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hi

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please all our transactions have been refused for 3 hours acct_17ELk4Bqbw3cFsC8

fresh agate Jun 9, 2022, 9:25 AM

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I don't see any failing requests, so maybe I misunderstood your question, what are you experiencing really?

slim plover Jun 9, 2022, 9:26 AM

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all transactions are "incomplete", please look at the transactions on our account for the past 3h

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acct_17ELk4Bqbw3cFsC8

fresh agate Jun 9, 2022, 9:27 AM

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what do you mean by transaction?

slim plover Jun 9, 2022, 9:27 AM

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paiement

fresh agate Jun 9, 2022, 9:28 AM

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I don't see any failing request, could you share one? https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

slim plover Jun 9, 2022, 9:28 AM

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Capture_decran_2022-06-09_a_13.28.28.jpg

fresh agate Jun 9, 2022, 9:29 AM

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could you please share the request id or the payment intent id?

slim plover Jun 9, 2022, 9:29 AM

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pi_3L8hCjBqbw3cFsC81ZCosUZh

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req_fv2MynWhgZoQN8

fresh agate Jun 9, 2022, 9:30 AM

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incomplete means that the user didn't provide a payment method

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maybe they closed the browser tab or something like it

slim plover Jun 9, 2022, 9:30 AM

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no, ALL paiement have same problem sir

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please look

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fresh agate Jun 9, 2022, 9:32 AM

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are you experiencing this with 3DS?

slim plover Jun 9, 2022, 9:32 AM

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we disabled 3D on all transactions but still the same problem

fresh agate Jun 9, 2022, 9:33 AM

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ok we're looking into this, there's another user claiming that they are experiencing the same issue, so we need to investigate

slim plover Jun 9, 2022, 9:35 AM

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please it's urgent

fresh agate Jun 9, 2022, 9:35 AM

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I understand, and we're trying to investigate/fix it as fast as possible

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the best way of going by this is to write to support https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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so they could inform you about the progress of the case

slim plover Jun 9, 2022, 9:37 AM

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ok thank you

#Strypy-account