awhina-connected | Stripe Developers | Page 1

keen kayak Jun 9, 2022, 2:47 AM

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Umm I believe you can always use a Test document for test connected account

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Did you see it differently based on country?

kind briar Jun 9, 2022, 2:47 AM

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yeah this option is not available

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yes i can do it via other country onboarding

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getting some screenshots one sec

keen kayak Jun 9, 2022, 2:49 AM

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Which connected account type, and can you give me the account link to see?

kind briar Jun 9, 2022, 2:49 AM

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one sec

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acct_1L8bI0PXpApXXlzq

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it’s a custom type

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can see this error when submitting document

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still looking?

keen kayak Jun 9, 2022, 3:08 AM

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Yes looking

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Can you create a new Account Link for it and let me check?

kind briar Jun 9, 2022, 3:11 AM

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can get it for you shortly

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https://dashboard.stripe.com/test/connect/accounts/acct_1L8bI0PXpApXXlzq/activity

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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wait is that what you meant?

keen kayak Jun 9, 2022, 3:20 AM

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yes!

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Let me see

kind briar Jun 9, 2022, 3:20 AM

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thanks

keen kayak Jun 9, 2022, 3:22 AM

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Sorry, I meant the Account link url, such as https://connect.stripe.com/setup/c/HKgjuD5Iqsku

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That you received after create an Account Link like you did with https://dashboard.stripe.com/test/logs/req_08IDYUWxq3i641

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

kind briar Jun 9, 2022, 3:24 AM

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https://connect.stripe.com/setup/c/OD8g19WeDBbg

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there ya go 🙂

keen kayak Jun 9, 2022, 3:25 AM

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it automatically redirected to localhost

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did you use that URL before?

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I think you may need to create a fresh new Account Link URL

kind briar Jun 9, 2022, 3:25 AM

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yes my bad

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i’ll try hold on

keen kayak Jun 9, 2022, 3:26 AM

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Sure

kind briar Jun 9, 2022, 3:26 AM

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does it work if i’ve begun setup? but with a new link?

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https://connect.stripe.com/setup/c/MZi4a1h1MA9m

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hope this works

keen kayak Jun 9, 2022, 3:29 AM

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A new link should be working

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ughh immediately redirected

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hmm

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Is it easy for creating a new Custom account? It's Test mode so I think it should be easy

kind briar Jun 9, 2022, 3:31 AM

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one more try

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https://connect.stripe.com/setup/c/6JSKo2XZwRza

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otherwise not sure how to get this 🧐

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is your suggestion through stripe dashboard?

keen kayak Jun 9, 2022, 3:36 AM

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same :/

kind briar Jun 9, 2022, 3:38 AM

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any other suggestions?

keen kayak Jun 9, 2022, 3:39 AM

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Is that from another account?

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I think you just created more Account Link for the same account acct_1L8bI0PXpApXXlzq

kind briar Jun 9, 2022, 3:40 AM

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yeah i was doing for same account

keen kayak Jun 9, 2022, 3:40 AM

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Could you try creating a new separated Custom account?

kind briar Jun 9, 2022, 3:40 AM

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ok one sec yup

keen kayak Jun 9, 2022, 3:40 AM

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And a new Account Link for it

kind briar Jun 9, 2022, 3:41 AM

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not exactly sure what you mean?

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https://connect.stripe.com/setup/c/acct_1L8cHOBBKzGNxSG3/Jk52kEZsyGvh

keen kayak Jun 9, 2022, 3:45 AM

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It still immediately redirected :/ You haven't opened that URL, right?

kind briar Jun 9, 2022, 3:45 AM

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no

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is there something else we can do?

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can’t you try setup a new IE connected account from your end?

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think it’s to do with return/refresh url that gets attached during creation of a new stripe account link?

keen kayak Jun 9, 2022, 3:47 AM

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Yes sure I will

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going to do it now

kind briar Jun 9, 2022, 3:47 AM

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thanks

keen kayak Jun 9, 2022, 3:54 AM

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This is how I am seeing

kind briar Jun 9, 2022, 3:54 AM

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it’s not the ID verification

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as per my screenshots it’s the ‘Verify beneficial ownership’ document

keen kayak Jun 9, 2022, 3:59 AM

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How how do you trigger that

kind briar Jun 9, 2022, 3:59 AM

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not sure lol you’re the stripe dude 😂 it just appears during creation

keen kayak Jun 9, 2022, 4:02 AM

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I just went through, without having to provide that beneficial stuff

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I believe Support team should be better equipped with the requirement here. Is there anything from this Doc could help? https://stripe.com/docs/connect/testing#identity-and-address-verification

Testing Stripe Connect

Before going live, test your Connect integration for account creation, identity verification, and payouts.

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We are more of developer and familiar with API

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I am sorry, but could you reach out to Support? They could have information about required documents for Connected Account

kind briar Jun 9, 2022, 4:05 AM

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yep i’ll try support thanks for your help

keen kayak Jun 9, 2022, 4:09 AM

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https://stripe.com/docs/connect/testing#test-identity-documents

For testing Custom accounts, use test images or file tokens instead of uploading your own test IDs. For details, refer to Uploading a file. These images don’t work for testing Express accounts.

Testing Stripe Connect

Before going live, test your Connect integration for account creation, identity verification, and payouts.

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And this https://stripe.com/docs/connect/required-verification-information#indicating-acceptance

In the case the business is not found in the NRB, a screenshot of the beneficial owner information from the NRB must be uploaded using the documents.proof_of_registration.files argument.

Required verification information

Learn what required verification information you need to collect for each country when using Connect.

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So I think you can try a test images to documents.proof_of_registration.files as it said

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Sorry, that's the best information I can offer

#awhina-connected