Balec - support | Stripe Developers | Page 1

tawdry forge Jun 7, 2022, 3:21 PM

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Hi what do you need help with?

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@icy crystal let's chat in this thread

icy crystal Jun 7, 2022, 3:23 PM

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ok

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thx

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i had an issue to see the paiements

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with my login

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i dont know if you can help me

tawdry forge Jun 7, 2022, 3:24 PM

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Are they test mode payments? If so you need to toggle test mode on

icy crystal Jun 7, 2022, 3:25 PM

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no they are true payments

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a customer payed a bike rent today

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i can see the information on my phone but not with the computr

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now i can see the informations

tawdry forge Jun 7, 2022, 3:27 PM

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What was the issue?

icy crystal Jun 7, 2022, 3:27 PM

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i dont know

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i did nothing just close like 5 times and now it works

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i have an other question

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i don't know if you can help lme

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the payment of 38€

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normaly it has to be an capture of 120€

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but it don't this time 😦

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i don't know if the problem come's from Stripe or LOKKI

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if you can help me it will be wonderfull 🙂

tawdry forge Jun 7, 2022, 3:33 PM

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What's LOKKI?

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Are you a developer?

icy crystal Jun 7, 2022, 3:34 PM

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no

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just a customer of Stripe

tawdry forge Jun 7, 2022, 3:35 PM

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Ok this Discord is for helping developers with their API integrations. I think you want Stripe support: https://support.stripe.com

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

icy crystal Jun 7, 2022, 3:41 PM

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ohhh

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ok

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i was searching for help for customers but it's impossible for me to find

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i thought that Dev helps the customers

tawdry forge Jun 7, 2022, 3:42 PM

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There should be a contact support link at the above page

icy crystal Jun 7, 2022, 3:43 PM

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it's ok thx sorry to bother you

#Balec - support