#CaptainCarry-checkout

1 messages · Page 1 of 1 (latest)

errant topaz
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👋 happy to help

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could you please use this thread for our discussion instead of the main channel?

storm arrow
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yes ty

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i am here, my dev is also on

errant topaz
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what is the error that you are getting?

storm arrow
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504

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as i sent on the screenshot

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this is how website looks after i pay on stripe checkout page, and should be taken to my website

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takes like 60 seconds to get from stripe payment page (stays on it for 60+ seconds) and after taking to my website captain-carry.com thank you page loads this broken page instead

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after manual refresh, generates the order id thank you page, this one in this case:

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well, actually this link is from the previously tested order the url i sent above is from the 2nd test , the 95057 one

errant topaz
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do you have any webhooks configured?

storm arrow
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yeah my dev is using webhooks

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have you seen this error before, issues with navigation from checkout back to our website

errant topaz
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I'm taking a look please hold on a second

storm arrow
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take your time

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also, how do we priemtively detect this in future if it happens again. Should i just do test payments every week or so ?

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there must be another way

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from dev, i will have him join this discord as well so we dont go back and forth i guess

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"ok i made changes to the query in hooks we used"

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well, seems my dev fixed it for now, how do we get notified when this reocurs in future, or if you can have a 2nd look make sure it works would also be beneficial

errant topaz
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what was the issue that he fixed?

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I mean what did he do to resolve the issue?

storm arrow
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1 moment pls

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its not from stripe its due to hook after order processing

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i made changes to the query which was taking time to execute

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i mean to store the order data in database
he dont need to do anything

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  • thats from my dev, i will have him join here as well i guess
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btw let me know is website loading reasonably fast for you, or having slow loading issues sometimes ? made some changes recently trying to get all feedback i can, kinda getting tinhat foil itch every now and then 😄

errant topaz
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yes this is basically why I asked whether you have a webhook endpoint configured or not

storm arrow
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seems we resolved it now, if you find something off on your end do let me know

errant topaz
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just as a rule of thumb always use a fire-and-forget strategy with your webhook endpoint