#ocelot-keys and auth
round socket
hi, thanks
wide cypress
could you please provide a request id? here's how you can find one https://support.stripe.com/questions/finding-the-id-for-an-api-request
round socket
please can i ask you if we are still together
dry pagoda
Hey, taking over here
Let me take a look
Hmm, that request ID you shared was a successful API request. What's the actual issue here?
round socket
ok hello
i have failed payment in my woocomerce store
and i have this message : Your customers cannot use Stripe during checkout because we were unable to log into your account. Please access your settings and set your Stripe account keys.
dry pagoda
So req_3l1grVeHvBjX1z, is from acct_1JXMWnGaofM91gHc
Is that the account you're using?
round socket
i'm sorry i'm not a dev how can i verify acct id please ?
dry pagoda
Log in to our Dashboard (of the account you're using with WooCommerce) and go here: https://dashboard.stripe.com/settings/account
round socket
yes it is the correct acct
dry pagoda
And you're using the correct keys in WooCommerce from here: https://dashboard.stripe.com/apikeys ?
round socket
this mornig when i first had this issu i set new API keys public and secret
dry pagoda
Then I suggest you double check that the values are correct in WooCommerce. Otherwise, you need to speak with them as it's not really a Stripe issue
round socket
when a click save button in stripe setting i have message : error connection with stripe account
i double checked and it is correct
dry pagoda
You need to speak to WooCommerce. I've no idea what that error means and its from their app
round socket
ok thanks a lot
dry pagoda
np!