vipuldvp-account

[clever mesa]

👋 happy to help

what is your account id?

[stiff crest]

acct_1L7z4d2RIQ4MLlF5

request Id when I update the account
req_ntZcExLKQDSIiA

[clever mesa]

taking a look

first thing I notice is that you don't have a business name

for your account

[stiff crest]

Its really needed/mandatory If I'm the individual bussiness type

The account I created is my customer's individual account
Due to individuals they don't have any business?

When I redirect stripe connect onboarding, So It not ask me it ask me regarding business type and website url

[clever mesa]

when you say it's restricted what do you mean by that?

[stiff crest]

Let me send you screenshot

[clever mesa]

yes please

[stiff crest]

Here its shows me restricted

[clever mesa]

yes I can see that the payouts are disabled

because of this requirement documents.bank_account_ownership_verification.files

[stiff crest]

What I need to add as ownership verification files

Is it mandatory..??

[clever mesa]

for payouts yes

[stiff crest]

Okay,
Now I add another account
It not asking me any certificates
Now its showing me pending review.

[clever mesa]

what is the account id for this one?

[stiff crest]

Same

acct_1L7z4d2RIQ4MLlF5

[stiff crest]

Did you check..?

[clever mesa]

sorry I'm looking into this

[clever mesa]

I see the same issue as before the payouts have been disabled

[stiff crest]

So, how it will get enabled,
Could you please help me?

[silent swan]

I'd try create a different account and pick a different industry this time (like Computer Software)

some industries can be higher risk and need review ,and in test mode we won't do the review so the account will be stuck