#NathanielJames-WooCommerce

1 messages · Page 1 of 1 (latest)

polar crypt
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👋 happy to help

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I'm not really familiar with WooCommerce but let's try to figure out together what the issue is

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could you please provide the errors that are generated

vapid tiger
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The old site was linked using a different Stripe plugin and is accessed through the Stripe Dashboard, on the new site, it's connected using WooCommerce Payments, which when viewing the settings using that it's using StripeExpress

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Certainly

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Hi there,

We’re still having trouble sending requests in live mode to a webhook endpoint associated with your Mrs Bs Brownies account. Stripe sends webhook events to your server to notify you of activity in your Stripe account, such as a completed payout or a newly-created invoice.

We’ve attempted to send event notifications to this endpoint 56 times since the first failure on May 31, 2022 at 7:00:13 PM UTC. If this endpoint is important to your application, please try to fix the issue. If you do not need this webhook endpoint, you can remove it from your Stripe webhook settings. We will stop sending event notifications to this webhook endpoint by June 9, 2022 at 7:00:13 PM UTC.

Here is the summary of errors we received while attempting to send webhook events:

56 requests had other errors while sending the webhook event.

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That's from an email, but it seems to be on the old account but is still taking payments through the new site

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Also it says out of 110 webhook requests 110 failed

polar crypt
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I'm taking a look

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could you please send an event id evt_xxx?

vapid tiger
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evt_1L7sfGKxxWeSfBPMhU0vYjoj

polar crypt
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I tried testing your endpoint and your server is returning a 503 HTTP error, could you please check from your side if there is anything infrastructure related that has changed or that is failing?

vapid tiger
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The website itself is running okay

polar crypt
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does it allow a POST on it?

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the webhook endpoint should be be a POST endpoint and not a GET

vapid tiger
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I never manually set up these endpoints, it was done by the plugins used, how would I go about editing the endpoints?

polar crypt
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you should ask the plugin's support in that case

vapid tiger
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So can you confirm none of this is being caused by the fact a rebuilt site was moved to the same domain, with two different stripe accounts , so I can atleast rule that out?

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And I'll go down that avenue if your sure it's got nothing to do with account Stripe issues itself then I'll try the developer

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I just don't want to chase down developers if the issue is todo with what I've outlined above

polar crypt
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I can't rule that out unfortunately because it might be a signature error if you're using the same webhook endpoint for two different accounts

vapid tiger
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One account is accessed through Stripe Dashboard where I can view / edit endpoints, but the other account is through StripeExpress, which doesn't have the option to change any of those details

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Is there a way to link my Stripe and StripeExpress accounts?

knotty river
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what do you mean by link exactly?

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in general though you can use the account switcher in the top left of the dashboard to switch between Stripe accounts you have login access to

vapid tiger
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So now on the website, when I go to Settings -> Payments -> WooCommerce Payments, and click the link to "View/Edit account details" , it logs me into a StripeExpress page linked to the email Nathaniel.James@nettl.com , whereas the old Stripe account (And the one recieving deposits from the site for the sales) is linked to a different email address .

What isn't making sense as the account it seems like it linked to the store isn't the account recieving the money, it feels like the two seperate accounts are operating together which doens't feel right

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I can send screenshots if that will help explain easier

knotty river