Edi-react-native-attach-card | Stripe Developers | Page 1

naive pollen Jun 6, 2022, 6:43 PM

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Hi there! What version of our React Native SDK are you using?

floral coyote Jun 6, 2022, 6:44 PM

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Hi, we're using Expo 45, so we're locked on 0.6.1, but I've also just tested with the latest version 0.12.0 and the outcome is the same.

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We've had this issue for months, and I've also wrote here, a few months ago, about some Finnish banks, but a colleague of yours said that he was aware of other Stripe developers complaining about the same issue with scandinavian banks, but that the banks don't implement 3ds properly, so it was their fault

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I've had a hard time believing that 4 of the biggest banks in Finland, all have the same issue with 3DS

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So, after months, I've managed to get my own card at one of the banks with the issues

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I've successfully added the card on web (via stripe's js sdk)

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Successfully linked it on iOS (with the same react native sdk version, 0.6.1, as well as the latest one, 0.12.0)

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But, on android, it always returns: unhandled error: requires_payment_method

naive pollen Jun 6, 2022, 6:48 PM

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Can you provide the request ID?

floral coyote Jun 6, 2022, 6:48 PM

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Sure

naive pollen Jun 6, 2022, 6:48 PM

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Thanks!

floral coyote Jun 6, 2022, 6:49 PM

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req_SAhfofimbCJ8Av

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req_LzoNjy6alsmY3l

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req_7kSaC1CPbEhvHm

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We have thousands of these, per week.

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Where our customers in Finland are unable to add their card, since 70% of the user base there is on Android

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And so, it's a big problem.

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Last time, stripe was blaming the banks, but now I can prove it's not.

naive pollen Jun 6, 2022, 6:52 PM

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Thanks for the details. I need to step away but my colleague is going to step in to investigate.

floral coyote Jun 6, 2022, 6:52 PM

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Sure

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This is the failure on Android

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Whereas on iOS with the same exact source code, it properly goes through with the 3DS and attaches the card.

heavy sorrel Jun 6, 2022, 6:56 PM

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Hi there. Stepping in for bismarck. Give me a moment to catch up

floral coyote Jun 6, 2022, 6:58 PM

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I've also created an online snack (which can be checked via Expo) so you can test on your own, I could give you my card's details in private.

It's something to do with these 3DS verifications, as other cards work just fine. But these banks in Finland, may be requiring something which is not supported on Android, in the background, dunno.

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https://snack.expo.dev/@swup/stripe-react-native-example

Example can be edited to use your own Glitch server code, with your own public / private keys if you want to debug.

Same goes for the glitch backend here:

https://glitch.com/edit/#!/voracious-bronze-accordion

You can "remix" (edit) it however you want.

stripe-react-native-example - Snack

Try this project on your phone! Use Expo's online editor to make changes and save your own copy.

Glitch Code Editor ･ﾟ✧

Simple, powerful, free tools to create and use millions of apps.

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Here's a recording of the Android process, which for some reason fails to get to the 3DS verification, which does happen in iOS, and on web. Ignore the aspect ratio .. i've converted it to MP4 from MOV .. you get the point.

heavy sorrel Jun 6, 2022, 7:04 PM

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Ok thank you for all the details. Going to check with a colleague. Will get back to you

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And to confirm that video above is Android, not iOS right?

floral coyote Jun 6, 2022, 7:05 PM

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Yeah, sorry, I've already edited the typo

heavy sorrel Jun 6, 2022, 7:05 PM

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Ah I see you edited the message

floral coyote Jun 6, 2022, 7:06 PM

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Damn Discord really upped the brightness on that one.

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Uploading original here.

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Here you go

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Note that you can always request my card details (privately), since it has just a few bucks on it, if you want to test with it ...

heavy sorrel Jun 6, 2022, 7:11 PM

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No I am not allowed do that. I appreciate it though

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I have a colleague looking into this

floral coyote Jun 6, 2022, 7:12 PM

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If you can't reproduce it with another card though, let me know, I can do it via Expo for you then.

heavy sorrel Jun 6, 2022, 7:18 PM

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Can you share an example request ID of a success on iOS?

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Just so we can compare

floral coyote Jun 6, 2022, 7:19 PM

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suRE

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Sec

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How do I find the request id ...

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I found the events

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but ...

heavy sorrel Jun 6, 2022, 7:26 PM

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https://support.stripe.com/questions/finding-the-id-for-an-api-request#:~:text=Using the dashboard,the dashboard URL as well.

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

floral coyote Jun 6, 2022, 7:27 PM

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Ah, it was right there, sec

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req_ZQdx16tIyZg94s

heavy sorrel Jun 6, 2022, 7:29 PM

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Thanks

floral coyote Jun 6, 2022, 7:31 PM

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In case you can also see events:

successful verification and attach (evt_1L7jWJFEYYjHn8Dy70A3QraL)
successful detach, 1 minute late (evt_1L7jXcFEYYjHn8DyU9hh2vXG)

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Trying to give as much info as possible.

heavy sorrel Jun 6, 2022, 7:40 PM

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Thanks

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Colleague is still poking around

heavy sorrel Jun 6, 2022, 7:58 PM

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Ok so they looked into this further. You'll have to write in to support here: https://support.stripe.com so we can track this and get to the bottom of it. It's either a bug in the Android SDK or a bug with the Issuer. Either way, you'll have to write in so we can fix this

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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And provide all the info you've given me in here

floral coyote Jun 6, 2022, 8:17 PM

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Alright

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I doubt it's a bug with the issuer since it works just fine on iOS and on Web, and the very same thing happens on 3 other banks in Finland.

They can't all have the same bug.

heavy sorrel Jun 6, 2022, 8:20 PM

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Yeah seems like it's most likely an issue with the Android SDK

#Edi-react-native-attach-card