zJaoFtw-3DS | Stripe Developers | Page 1

undone oyster Jun 6, 2022, 6:08 PM

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Hi there! Are you a customer attempting to make the purchase?

broken nova Jun 6, 2022, 6:08 PM

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Yes

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A purchase on a website that uses stripe as a payment method.

undone oyster Jun 6, 2022, 6:08 PM

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I see. In that case you will need to reach out to the merchant that you are attempting to pay. They will need to investigate their integration and can reach out to us with any questions.

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I can't help you directly as we only help developers to integrate Stripe here.

broken nova Jun 6, 2022, 6:09 PM

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So, I talked to them, they said there is no problem with them, I talked to my bank and my bank said that the problem is on their website.

undone oyster Jun 6, 2022, 6:10 PM

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Right. They control the code on their website and if they believe the issue lies with Stripe then they need to reach out to us as then we can talk to them about their account.

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This is a public server so I can't discuss anything account-specific here. We have to verify that the person we are talking to is authorized.

broken nova Jun 6, 2022, 6:10 PM

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Ok

undone oyster Jun 6, 2022, 6:10 PM

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I'd recommend asking the merchant to contact our Support team (https://support.stripe.com/contact/login) with details about what is going on.

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Then we can look into it and help to troubleshoot!

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