#GVBeriel-Payment

1 messages · Page 1 of 1 (latest)

hardy turtle
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Hi there, are these payments blocked by the Radar rule that you configured?

lost orchid
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Hey Jack, I think that's the problem actually, that there weren't blocked by the Radar

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My colleagues added these in the blocklist afterwards, but payments should've been blocked by Radar

hardy turtle
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Can you share with me your merchant ID? you can find it from the Stripe Dashboard -> Settings ->Account Details

lost orchid
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I think this should be it acct_1AXAgUIPuSwjvuwt

hardy turtle
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Thanks. I've checked a few payment intents, and they were blocked by the radar rules that you specified.

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The card fingerprint matched a value (XXXX) in your default Stripe block list

lost orchid
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Yes, but we did this today after we saw them

hardy turtle
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Can you share with me a PaymentIntent ID before you add the card to the block list?

lost orchid
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Ok, will do

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Thanks, Jack

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pi_3L7Xw8IPuSwjvuwt0mBXfNWX

hardy turtle
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Thanks, this payment was successful and the risk evaluation is normal. Is there a reason why you want to block this card?

lost orchid
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Because the same card was used in thousand of payments, with different emails and different identities
That’s why we don’t understand why the risk evaluation was normal

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Here's our payment dep notice:

Starting with June 5 we have been experiencing a fraud attack for payment channel: Stripe. The current fraud attack is coming from payments with the same credit card (Amex) from Switzerland. There are 1210 successful payments with this card and we will proceed with refunding them to avoid chargebacks. We have blocked the card, however the fraud attack is still ongoing, we see many attempts and we would like to know if there is anything that you can do from your side to prevent these payments? The payments are done with different IPs, different email address, different identities, only the card is the same. I will DM you the CSV file.
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CSV:

Status,Paid,
,,
Row Labels,Sum of Amount,Count of Customer Email
5-Jun,17262.45,129
eur,448.97,4
gbp,176.25,1
usd,16637.23,124
6-Jun,150909.88,1081
eur,749.83,8
gbp,853.5,8
usd,149306.55,1065
Grand Total,168172.33,1210
hardy turtle
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Thanks for the feedback!

lost orchid
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Ok, thanks.