#nyluhem-UpdateSubscription
austere meteor
Hi there, yes you can update the paymentmethod for an existing subscription.
Hi there, yes you can update the payment method for an existing subscription.
hollow inlet
The only option when I go to update in the Stripe Portal is another Credit Card though, but I need to enable Direct Debit too
How would I go about that?
austere meteor
Are you using the customer billing portal?
austere meteor
Is the currency in GBP?
hollow inlet
Yep!
austere meteor
Does your subscription fall into any of the limitations? https://stripe.com/docs/billing/subscriptions/integrating-customer-portal?platform=billing#limitations
hollow inlet
Ah I have a subscription with three plans, rather than three individual subscriptions. Could that be it?
austere meteor
can you share with me the subscription ID?
hollow inlet
prod_FjkOc6pzdyaFw9
austere meteor
I mean the subscription ID, this is a product ID
hollow inlet
Oh apologies, this: sub_1L7aubFS93uq2nkRwz33ekbn?
Oh wait not this one
this one: sub_1L7aYKFS93uq2nkRCcvb9T4x
The top one, is with a new product with one price/plan, the bottom one is a subscription to a product with three plans
though neither of them allow me to add a payment method other than Credit Card
austere meteor
Got it, let me take a look
Hi @hollow inlet It seems like you haven't turned on BACS Direct debit in https://dashboard.stripe.com/settings/payment_methods
hollow inlet
Sorry I should have said, this is all being done in test mode
I'm currently building in the feature to be able to pay by Direct Debit - and it's a requirement by the client that they can switch from CC to DD
so the sub ids I provided are also test mode ids
austere meteor
OK. it seems like customer billing portal doesn't support BACS DD yet https://stripe.com/docs/billing/subscriptions/integrating-customer-portal?platform=billing#supported-payment-methods
hollow inlet
Ok doke. Thanks!
Is there anything you can recommend then if a user wants to switch from Credit Card to Direct Debit?
austere meteor
You can use SetupIntent API to collect the DD payment method (details here https://stripe.com/docs/payments/bacs-debit/save-bank-details) and set it to the default_payment_method of the subscription
hollow inlet
Excellent, thanks