#JeffP-checkout-button
fiery crystal
Yes, sorry
cerulean mortar
Okay well that is controlled by the merchant's integration... something in the code is disabling the button.
Do you control that code?
You said "random customer"
fiery crystal
yes, its worked for years and in the last couple of weeks we are getting more reports of it but cannot reproduce it
cerulean mortar
Hmm that is odd.
Do you know what browser this is happening on?
Do you have any code that would disable the button for any reason?
fiery crystal
its just a simple script that really is cpoied from stripe checkout
No code that im aware would disable it as the button itself load directly from stripe
glass surge
Hi there 👋 I'm jumping in as my teammate needed to step away. Thank you for that snippet, based on that it looks like you're referring to one of our older versions of Checkout.
I haven't heard of any trending concerns with that integration path, are there any additional details that you can share about the customers' experience?
fiery crystal
not really as its super random but has increased in the last few weeks of frequency. What would cause stripe to send back a disabled button?
It only happens on phones is the only link i have. The same users can go to their computers and login and make a payment just fine
glass surge
Hm, is this happening on a publicly accessible page that I could take a look at?
glass surge
I'm really sorry, but it's going to be difficult for us to reach any definitive conclusions without additional information. If you're able to gather additional details about the occurrence, or are able to reproduce the reported behavior, then please let us know as that will be very useful in investigating. You can either provide that information to us here, or by submitting a ticket to our support team:
https://support.stripe.com/?contact=true