stasiekz-descriptor | Stripe Developers | Page 1

spring plover Jun 3, 2022, 9:17 AM

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hi! if it's possible it should be via that field.

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do you have more context on where you expect to see a value and what you see instead?

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for example I know in a lot of these payment methods there is a merchant name shown in the redirect itself and that I believe is set statically in an internal setting on your account that we might be able to change for you, but maybe you mean the actual descriptor on a bank account, so more information would help

junior wing Jun 3, 2022, 9:19 AM

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I mean the actual descriptor on a bank account

spring plover Jun 3, 2022, 9:20 AM

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then yeah I would expect statement_descriptor on the PaymentIntent to control that

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if it's not working as expected I'd suggest reaching out to https://support.stripe.com/?contact=true with the ID pi_xxx of a livemode PaymentIntent, screenshots of the bank statement showing what you actually saw and so on, so we can investigate

junior wing Jun 3, 2022, 9:21 AM

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Sure, thank you 😉

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Do you think it might be ignored because I happened to include * character in statement_descriptor value?

spring plover Jun 3, 2022, 9:35 AM

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hmm, I would assume that doesn't matter

junior wing Jun 3, 2022, 9:36 AM

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I'm referring to https://stripe.com/docs/statement-descriptors#requirements

Statement descriptors

Learn how statement descriptors work.

spring plover Jun 3, 2022, 9:36 AM

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it's always possible that it does matter and at some internal layer we can't send certain characters to our financial partners and we don't raise a validation error to you when we should , hard to say without digging into a specific example with the relevant team

spring plover Jun 3, 2022, 9:36 AM

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junior wing I'm referring to https://stripe.com/docs/statement-descriptors#requirements

that page is heavily geared for card descriptors unfortunately

junior wing Jun 3, 2022, 9:37 AM

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it also reads that only latin characters and I need te set a numeric ID

spring plover Jun 3, 2022, 9:37 AM

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ultimately if that's the problem it's on us since we should either give you an error or strip the characters out or something

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I wouldn't jump to conclusions, I'd just ask the relevant team to investigate what's happening and what's supposed to be possible by working with our support team

#stasiekz-descriptor