#milesahead-Connect
grizzled hearth
Hi there, yes you can collect an application fee from standard accounts as well.
https://stripe.com/docs/connect/direct-charges#collecting-fees here is how to collect app fee with direct charge.
pearl tulip
Thanks so much @grizzled hearth another question! using standard connect when it comes to the on boarding process in test mode it allows me to continue without having the required information.. my worry is how will user know if the information is missing ? are they able to proceed with missing info. if so how do they update the required info to activate account. i was going to explore the stripe custom onboarding however looks like this chnages the responsibility of who is in charge of a dispute in the case it is lost. Platform is resposible.
grizzled hearth
You can view the account's requirements.currently_due array to see the list of required info.
pearl tulip
if some info isnt required how do i update user
that they need to update to activate
im not the developer im the ceo and were just trying to figure out the best method of integration
my developer told me the onboarding will be a problem with standard , if the user does not complete the onboarding you can't guide him
grizzled hearth
Are all of your connected account of standard type? or you also have some custom or express accounts?
pearl tulip
we started with standard how ever the developer recommened we use express with custom onboarding however it looks like this chnages the model in the sense that it makes us resposible for lost disputes
he recommended custom so we can guide the user better
also looks like we cannot charge a upsell to the instant payouts with standard
grizzled hearth
It really depends on your need. For example on the concern of Dispute
- Standard account is responsible for dispute of direct charges
- But for Express and Custom account, the Platform is responsible for dispute.
As mentioned here https://stripe.com/docs/disputes/connect
I'd also suggest you to go through this doc https://stripe.com/docs/connect/accounts and decide which connect account type works best for your business before implementation.
pearl tulip
got you is there a way to show the coach that theres missing info related to the stripe in standard onboarding
grizzled hearth
Sure, as a platform you can learn the missing info from the account's requirements.currently_due array. As a standard account, the coach can also login to their Stripe dashboard (https://dashboard.stripe.com/account/status), and the dashboard will prompt them to provide the necessary information.
pearl tulip
when it comes to the refund process for standard accounts
how does the fee i charge to the coach work.. lets say i charge 1 percent and coach refunds the client
how is it dispursed
grizzled hearth
https://stripe.com/docs/connect/direct-charges#issuing-refunds The details is here. In summary you can use the refund_application_fee flag to decide whether to refund the application_fee.
If you set the flag to false and later change your mind, you can also use this API https://stripe.com/docs/api/fee_refunds/create to refund the app_fee.
pearl tulip
this was super helpful
one more
when it comes to stripe standard i cannot charge an additional fee on the 1%
correct
to make money on instant payouts
i cannot program it
in standard and its not a option
grizzled hearth
I don't think you can collect a fee on payouts, but you can collect a fee on charges.
https://stripe.com/docs/connect/direct-charges#flow-of-funds-with-fees There's a flowchart explains the fund flow.
pearl tulip
Thanks!