istcf-500-error | Stripe Developers | Page 1

frail bay Jun 2, 2022, 9:56 PM

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Taking a look now

hard crypt Jun 2, 2022, 9:56 PM

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thanks

frail bay Jun 2, 2022, 10:08 PM

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Do you have the request ID for the request that threw the 500 error?

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This one looks like it threw a 402

hard crypt Jun 2, 2022, 10:08 PM

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req_JME88j9x6XGCgE

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frail bay Jun 2, 2022, 10:19 PM

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You shouldn't be getting these errors anymore. There seems to have been an internal breakage that caused an elevated rate of 500 errors around May 12th, but it has since been resolved.

hard crypt Jun 2, 2022, 10:20 PM

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so you're saying it was a bug at that time?

frail bay Jun 2, 2022, 10:20 PM

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Correct. But it was on our end and has since been resolved

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Are you seeing 500 errors in the last few days?

hard crypt Jun 2, 2022, 10:21 PM

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I don't know of.

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the issue is with that customer that he created a few subscriptions and it billed him numerous times.

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even if we refund him there is stripe's fee that is not refunded.

frail bay Jun 2, 2022, 10:24 PM

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Ah, I see. You'll want to create refunds on your end for those and then contact support to let them know you want the fees reversed. They can review all the refunds and should be able to credit the fees back to you

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https://support.stripe.com/contact/email

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

hard crypt Jun 2, 2022, 10:25 PM

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ok, i guess that what we will do.

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anyway it shouldn't come again you say

frail bay Jun 2, 2022, 10:25 PM

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Correct

hard crypt Jun 2, 2022, 10:25 PM

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fine, thank you!

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@frail bay can you send a copy of this thread to me? is there a way I can download it?

frail bay Jun 2, 2022, 10:28 PM

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I cannot, but feel free to include a link to it in your conversation with support and mention my handle two-shoes

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That will allow me to jump into the thread if needed

hard crypt Jun 2, 2022, 10:29 PM

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the url above, channels/841573.... ?

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it works for me.

#istcf-500-error