#Jan - Payments

1 messages · Page 1 of 1 (latest)

gaunt flint
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Hi 👋
Can you describe what you mean here?

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@lost ore We can discuss your issue here

lost ore
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Payment Date Record Type Record Id Client Account Payment Amount Net Received Payment Method Payment ID
05/19/2022
Invoice
39
KEVIN HALL
KEVIN HALL (450HAL)
$22,874.50
$22,869.50
ACH Transfer
py_1L1CDQC2o11uyCcKXWfhcqpd

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in application, not in bank

gaunt flint
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Great, thanks

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How is your account configured to send payouts to your bank?

lost ore
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they appear as ACH's in our bank account

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but we haven't seen any in May

gaunt flint
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Okay so in this case I think your best approach to get help would be to write to Support
https://support.stripe.com/contact/email

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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I don't have the access to your account or the understanding of what rules govern these payouts to be able to help

lost ore
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thanks