#cvc-customer-portal
random quail
hi, this is what we see - cus_LlWZoHfYdsMzXz
barren hare
Using the portal session URL from: https://dashboard.stripe.com/events/evt_1L5ohVE9LH5tzONPnuzoAtmS
Which is for cus_LlWZoHfYdsMzXz
barren hare
hi, this is what we see - cus_LlWZoHfYdsMzXz
This looks to be for a different customer (the email is different)
random quail
ah that might be an issue - lemme check
sorry i have idiot developer 😉 i asked him for the id and he gave me his own! One Sec
cus_LkSgZR3bUrdVZN
on that customer i dont see that?
with this
The plan is expired
barren hare
Checking that customer
Their subscription was canceled automatically: https://dashboard.stripe.com/events/evt_1L5VT2E9LH5tzONPfY2u1gLp
Looks like it was set to cancel at the end of the trial: https://dashboard.stripe.com/events/evt_1L3yaWE9LH5tzONPN9ka9BKN
via the API request: https://dashboard.stripe.com/logs/req_Flf6iQBhyel8eI
random quail
yes so situation hi subscription is expired automaticallz but now should now choose a plan as he wants to renew
or rather choose a plan
barren hare
In those instances, there's no existing subscriptions for that customer to manage in the portal. You'd need to create a new subscription outside of the portal
barren hare
Np