SafanM-coupon-redemption | Stripe Developers | Page 1

obtuse elbow May 31, 2022, 7:57 PM

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Hello 👋
Give me a moment to catch up here, thanks 🙂

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Can you share the coupon ID?

worn vine May 31, 2022, 8:07 PM

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FREE50MONTH

obtuse elbow May 31, 2022, 8:08 PM

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Hmm I'm unable to reproduce this on my end. let me take a deeper look.

worn vine May 31, 2022, 8:09 PM

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I am in Test mode

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not sure if that's any relevant

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for you does it throw an error if the product in the quote line_items does not belong to the coupon applies_to?

obtuse elbow May 31, 2022, 8:11 PM

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Yup I see following error
This code is valid, but doesn't apply to items in your order.

worn vine May 31, 2022, 8:14 PM

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are you testing on stripe dashboard?

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or stripe cli?

obtuse elbow May 31, 2022, 8:15 PM

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Creating the coupon on the dashboard and then redeeming them using a payment link

worn vine May 31, 2022, 8:15 PM

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ahh payment link

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I am using quotes / subscription api (update)

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we are not using payment link

obtuse elbow May 31, 2022, 8:16 PM

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ah gotcha.
let me take a look into the coupon once again

obtuse elbow May 31, 2022, 8:34 PM

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Can you share the account ID as well?

worn vine May 31, 2022, 8:35 PM

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acct_1FK07UHXPWlCZA44

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coupon code - FREE50MONTH
redemption # 1 - quoteID: qt_1L5Ye3HXPWlCZA44hv4cxOQ6 (with correct eligible product)
redemption # 2 - quoteID: qt_1L5Yl2HXPWlCZA44clpwBWdh (not eligible product, but coupon redemptions got reduced by 1)

plain coral May 31, 2022, 8:55 PM

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just catching up here! looking into these IDs

worn vine May 31, 2022, 8:58 PM

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sure

dull star May 31, 2022, 9:06 PM

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Hi @worn vine, can you point me to the request ID for redemption #2 qt_1L5Yl2HXPWlCZA44clpwBWdh? I'm not sure if it's intended behavior or not, but I want to be able to and repro on my end if possible

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Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

worn vine May 31, 2022, 9:07 PM

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req_FHAUSRKaGdeuqk

dull star May 31, 2022, 9:21 PM

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Sorry for the wait, still digging into this

worn vine May 31, 2022, 9:21 PM

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no worries

dull star May 31, 2022, 9:46 PM

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Just a quick update. This is a bit of a head-scratcher, so I dragged one of my colleagues over to take a look with me. I feel like the following should be true:

You shouldn't be allowed to create Quotes with Coupons and Prices that aren't already linked, and
the number of redemptions should not increment when a Quote is in a draft state

I'll let you know when we get to the bottom of this. Again, apologies for the wait.

worn vine May 31, 2022, 9:49 PM

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I totally understand, let me know if you need any details from my end

dull star May 31, 2022, 9:58 PM

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So there is no explanation forthcoming about why this is happening. Seems like a bug on our end.

@worn vine Can you contact support, let them know we talked on Discord, and mention my handle two-shoes so that I can pick up the thread? That will allow me to keep you updated on the bug fix

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https://support.stripe.com/contact/email

worn vine May 31, 2022, 10:00 PM

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I will reach out to them, by the way were you able to reproduce at your end?

dull star May 31, 2022, 10:00 PM

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I was planning on doing that over the next hour, but based on what I know about how Products, Prices and Coupons work this shouldn't be happening

worn vine May 31, 2022, 10:02 PM

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I will be interested in finding out the issue 🙂

dull star May 31, 2022, 10:04 PM

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Me too! Let me know if/when you create the support thread and I'll go grab it

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Thanks again for your time and patience. I'll try to get the product team to take a look and work on a fix before end of week.

worn vine May 31, 2022, 10:12 PM

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I submitted the ticket with two-shoes mentioned in it

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and all possible details that we discussed here

#SafanM-coupon-redemption