!undefined-authentication | Stripe Developers | Page 1

gilded osprey May 31, 2022, 1:10 PM

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Hi there 👋 do you have any details that you can share about this scenario? IDs would be particularly beneficial, such as the corresponding request IDs or the ID of the associated Payment/Setup Intent.

wheat ibex May 31, 2022, 1:28 PM

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Unfortunately we don't store this info

gilded osprey May 31, 2022, 1:54 PM

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That's going to make it difficult for us to gain any insight. Is this for an integration that you own, or are you leveraging a pre-built extension of some sort?

wheat ibex May 31, 2022, 1:55 PM

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Yes it's for an integration that we own

gilded osprey May 31, 2022, 1:57 PM

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Gotcha, so can you find the corresponding failed request in your Stripe logs?
https://dashboard.stripe.com/logs
https://support.stripe.com/questions/finding-the-id-for-an-api-request

wheat ibex May 31, 2022, 2:21 PM

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The thing is that it's a UI validation, so I don't find any logs related to this issue

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It's when a user tries to add his card in an input field

gilded osprey May 31, 2022, 2:23 PM

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The error you provided said the payment method failed authentication, which leads me to believe that communications with the corresponding card network happened.

#!undefined-authentication