#mahad - emails

1 messages · Page 1 of 1 (latest)

candid jetty
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Hello! Just starting a thread for you -- I'll review and respond as soon as I can 🙂

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Hey there, there is no self serve way to inspect this right now. Please contact our support team for assistance: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

undone escarp
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oh alright, I am just a bit confused since

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for example this invoice failed because the customer failed to authenticate: in_1L5AQpDuowMsFSZJBlbp5gjU - it now says that stripe will send a reminder to complete 3D secure in 20 hours, which is well and good.

but looking at another similar invoice: in_1L2CvFDuowMsFSZJtFh6oe9U - there's no indication by stripe that a reminder was sent or would be sent

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I have made sure that I've chosen the appropriate settings whereby customers should be mailed to bring them on session for offline renewal payments, and also set a proper reminder schedule

candid jetty
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I tried looking into this and wasn't able to find an integration reason, so yea please reach out to our support team to have them help you look into it: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.