#andrea-subscription
trim berry
Hi! Can you provide more details on "can't pay for subscription"? What exactly is the issue the customers see (error message, screenshots, etc.)? Also can you share the subscription ID?
mental frost
they said they saw the wheel spinning and payment flow did not go ahead
sub_1L543aK6jaF9EpCmJfF4qGfR
sub_1L45ciK6jaF9EpCmskKWyicy
rapid bison
they said they saw the wheel spinning and payment flow did not go ahead
Spinning wheel where? How do you integrate?
Looks like a custom payment flow (i.e. not Stripe Checkout)
Are there any logs/errors in your application? I'm seeing no confirmation attempts on the associated Payment Intents:
In fact, 2nd PI was canceled as the subscription expired after 24 hours: https://dashboard.stripe.com/subscriptions/sub_1L45ciK6jaF9EpCmskKWyicy
mental frost
did I set the expire day of the subscription?
rapid bison
No, it's just the default behaviour for subscriptions that aren't paid within 23 hours: https://stripe.com/docs/billing/subscriptions/overview#payment-window
mental frost
ok