#x001w-migration

1 messages · Page 1 of 1 (latest)

tacit canopy
red hound
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Hi! I have done this!

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but product not copy yet.

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There are customers who have subscribed to this product in our old account.

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I want to continue the business that customers have subscribed.

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pls help

hybrid silo
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Do you have an ongoing migration with us?

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Have the subscriptions migrated?

red hound
hybrid silo
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And the Product data hasn't been migrated?

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Can you share the ID of a Subscription you're having issues with?

red hound
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no, just customers data

hybrid silo
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Really you should reach out to the migration team via support

red hound
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but product subscription not migrate

hybrid silo
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As stated, they won't migrate the subscriptions

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You'll need to re-create those in your new account

red hound
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But this business cannot be stopped, because some of our customers have already subscribed to this product.

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If we create a new one, then the user has to re-subscribe. It's not very friendly.

hybrid silo
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You can create the new subscriptions in the Dashboard, there won't be any requirement for your customer to resubscribe

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Their saved payment methods should have been migrated too

red hound
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sorry, I can't get you. pls tell me more.

hybrid silo
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Using the migrated customer data and their payment methods

red hound
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That's a not good way! If we have millions customers, it will huge job for us to do that.

hybrid silo
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Then you should utilise the API

red hound
hybrid silo