#youngjunwoo92 - Connect
tawny nest
Thanks
Okay so it looks like everything is active except the payouts capability. And you requested that 19 minutes ago
torpid stratus
yes, but I wanted to test payout 😦
tawny nest
Yeah, I'm looking further into that
torpid stratus
I believe requirements have been fulfilled, but did not find any clue why the account isn't verified 😦
tawny nest
Unfortunately I cannot directly help with that. Your best bet to understand why this is the case is to reach out to Support.
https://support.stripe.com/contact/email
They can examine more about the account than I can
grand shard
You said: Can I ask you guys some questions about payment flow that I want to make sure? First, I am trying to build an e-commerce platform where sellers can upload their products and customers buy from our platform. We do not want sellers to signup Stripe, which means we have to create custom account I guess. When customer found the product they wanted, and paid with their card, we create paymentIntent. When the payment is confirmed, money comes into our Stripe platform account. The question is after we collect the money from buyer, do we make transfers or payout to sellers? and how do we collect platform fee?
So yes, you either want to use Destination Charges (https://stripe.com/docs/connect/destination-charges) or Separate Charges and Transfers (https://stripe.com/docs/connect/charges-transfers). Have you read through those documents?
torpid stratus
Yes! Sorry English is not my native language, so I have little confusion T_T. I wanted to make sure that I am understanding correctly. I am confused that when customer pay for the product, platform create a paymentIntent where destination is to our seller? Does this mean the funds go directly to seller's account? Or the funds come into the platform's stripe account and then we make another transfer or payout to the sellers?
grand shard
With Destination charges your funds will be transferred from your platform immediately when the payment is made, with Separate Charges & Transfers you transfer the funds via a separate request later on.
torpid stratus
Oh okay, so in my case, if I do not want funds to be immediately transferred to the sellers from platform's account, I have to go with Separate Charges & Transfers so I can hold the funds that buyers paid until they are available.
grand shard
Yes if you don't want to transfer immediately then Separate Charges & Transfers is correct.
Not sure what you mean by "until they are available"
torpid stratus
Thank you for your help 😄 Are funds collected from buyers are available immediately without processing time?
grand shard
They aren't available immediately for payout, but you can transfer them immediately if you use the source_transaction parameter.
torpid stratus
I understood. I am sorry but one last question. For custom account, platform manually integrate sellers' payouts with api, correct?
grand shard
Do you mean funds getting paid out to the Connected Accounts external account?
torpid stratus
Yes!!
grand shard
You can either use automatic or manual payouts for your Connected Accounts. You dictate that based on the account's settings.payouts.schedule.interval: https://stripe.com/docs/api/accounts/create#create_account-settings-payouts-schedule-interval
So if you want to control when the payouts happen, you set it to manual and trigger the payouts via the API yourself
Otherwise they will be paid out automatically based on the schedule
torpid stratus
Thank you so much for your time and feedback. I really appreciate it!!