#GomuGomu88 - refunds

1 messages · Page 1 of 1 (latest)

thorn storm
hybrid yew
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so in this example:

5 euros payment
2 euros for account A
3 euros for account B

if i refund, then id reverse both of transfers to account A and also account B? or its me as platform who have to return the money?

thorn storm
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Responsibility for refunds is with the platform

hybrid yew
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oh so I refund the money to customer and then i should reverse the transfers with the others accounts?

thorn storm
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Yes if you want to recover the money from the connected accounts

hybrid yew
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its ok, great

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another question,

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we have google pay and apple pay methods also

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is it mandatory to set an amount to displaying the google/apple pay button?

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i mean is it possible to be displaying without set any amount?

thorn storm
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Why do you want to display the button without showing an amount?

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Just need to know use-case

hybrid yew
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cus this is a webapp for payment purpose so we want to showing at the start all the payment methods available

thorn storm
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So you want to show a dummy button that doesn't do anything?

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Why not just show an image?

hybrid yew
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i want to show the real button

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is that possible?

thorn storm
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You can see if you can do that directly through apple or google but not through stripe

hybrid yew
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what if i set 0 in amount as default

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is that amount ok for displaying the button?

thorn storm
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I think it should work, but I'm not sure off the top of my head. Feel free to test out whatever in test mode

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You'll still have the payment modal come up though when the user clicks it i believe

hybrid yew
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ok the last question

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when a signup an account in stripe, im using stripe web embebed in our mobile app

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so i realized when inserting an email which not signup with stripe then it is not requiring password, so how is this user able to access to see its movements in stripe?

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cus myself as stripe connect owner im able, but what about the user?

thorn storm
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What kind of Connect accounts are you using?

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Standard, Express, or Custom?

vague wolf
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how is this user able to access to see its movements in stripe
What do you mean by this? In most cases we recommend your connected accounts to use new stripe accounts just for your platform, but some use cases can connect to existing standard stripe accounts

hybrid yew
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well in the signup form if i set a non real email like: fsjlfjdskl@jflskj.com then stripe is not requiring me a password

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so after signup how is this user able to access to their stripe account

vague wolf
hybrid yew
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wait, so if user has not stripe account then the only way to login with stripe is this "Unique" link, and how is the user login? if stripe is not requesting me for password?

vague wolf
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It's possible to log in with a 2FA code using the phone number provided, but mostly you'll grant access via your own authentication and these login links

hybrid yew
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ohh ok, so the thing is we are offering this in our mobile app

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so after user is signinup we are generating a QR (With its stripe ID) but we dont need user to be login thorugh our mobile app

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so with mobile number may i know the login link? Just for knowledge

vague wolf
hybrid yew
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i mean a login page for login with mobile (When user has no account)

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without generating that stripe link

vague wolf
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If you're not managing the auth and login links, then your account holder would use the login approach in that support doc

hybrid yew
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may i know any link so i can test to create an account with a non stripe account email and i try to login

vague wolf
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In test mode you would do that with the account links -- no its not possible to log in the other way in test mode

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That's for live mode only

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You need to use the account id and create a login link

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Then you can see the express dashboard for the test account

hybrid yew
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oh so if we change it to live mode for signinup with stripe we need a stripe account?

vague wolf
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Well you'd be creating one during the express onboarding process, so yes

hybrid yew
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ohhh ok perfect

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that is clear

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one more doubt, is there differents signup form depending on individuals or companies?

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because in a first stage we are signingup companies, and then we need to signinup individuals

lost oar
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Hi 👋 I' stepping in for @vague wolf . Give me a minute to catch up

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I think the requirements are mostly the same but I would test this thoroughly by creating and onboarding multiple accounts in Test mode using both individual and company business types

hybrid yew
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but is the signup used for individual and company the same?

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or shall we changed it depending on type

lost oar
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When you say "signup" what are you referring to?

hybrid yew
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we have two differents types of users

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individuals and companies

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so is the same signingup form for both of them?

lost oar
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I'm still not clear on what you mean. How are you creating accounts? Are you using the API?

hybrid yew
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im using the stripe form

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embebed in mobile app

lost oar
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Okay so you create a basic express account and then direct them to the stripe hosted onboarding form?

hybrid yew
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yes