#JulesR
rare cradle
Do you have any more details? Is this with an Account Link? Are they seeing anything in the console?
strong reef
rare cradle
Do you have anything else?
strong reef
no
rare cradle
not even an account id for the connected account or anything? without more information it's really hard to know where to look
strong reef
Client says hit continue, nothing happens. Could a popup blocker be issue>
rare cradle
It really could be anything - again, it's hard to just guess what it could be without any more details. If you have more details I'd be happy to look, but right now there isn't anything for me to look at
strong reef
I'll try to get on client screen
so when hit Continue something pops up really quickly and disappears right above the continue button and we can't see
the error
can malwarebytes block it
there was also this fpsaud they don't know what way we disabled
started again, still blips up a really fast message and can't read it
rare cradle
There still aren't really enough details to dig into what the issue could be - it could be that they're blocking the requests from being made to stripe, it could be something to do with their popup blocker like you mentioned, it's hard to tell. Again, are you able to check the console and see if anything is logged there? Do you have their account ID so I can take a closer look?
rare cradle
gotcha, so you're using oauth flows to onboard accounts then
strong reef
so they signed up on the main stripe page
before trying to create a connect account with us
CREATED a reg stripe account
rare cradle
Yes, that would be the oauth flow
Did you see my earlier questions?
Again, are you able to check the console and see if anything is logged there? Do you have their account ID so I can take a closer look?
strong reef
can they create a new account, do they need new email or phone?
WHERE DO I FIND THEIR ACCOTN ID
rare cradle
They should be able to provide their account ID to you - they would find it in their dashboard.
rare cradle
I'm trying to help but you keep ignoring my questions that are meant to get a sense of where the issue is
You can find their account ID in the dashboard here: https://dashboard.stripe.com/settings/account
rare cradle
They shouldn't need to close the account - they can just go through the onboarding flow again but with a different email address.
strong reef
same phone ?
rare cradle
using the same phone number should be fine
I'm heading out - but if you have more issues with getting your user connected to your platform with the new account you should contact support (https://support.stripe.com/contact). They're better equipped to help with issues during account creation
lone snow
Hi @strong reef I'm taking over this thread.