nobu-reset-M2 | Stripe Developers | Page 1

last island May 26, 2022, 10:37 PM

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Hi there, not sure -- I'll need to check. GIve me a few

gloomy sequoia May 26, 2022, 10:38 PM

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👍🏼

last island May 26, 2022, 10:51 PM

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While I'm finding out, can I ask why you want to do this?

gloomy sequoia May 26, 2022, 10:59 PM

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I would like to be able to test m2 reader update with our app. We did the initial testing with simulated device but... nothing like the real thing.

last island May 26, 2022, 10:59 PM

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Ah I see

gloomy sequoia May 26, 2022, 11:00 PM

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We have several devices on hand and all of them are now updated to the latest firmware.

last island May 26, 2022, 11:00 PM

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I gotcha. I don't think this is possible currently but I've asked the team so I'll let you know when I hear back

gloomy sequoia May 26, 2022, 11:01 PM

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Ok, thanks for checking. I couldn't fine anything in the manual so I figured it's not an option but does not hurt to check.

last island May 26, 2022, 11:02 PM

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Maybe the steps here would do it: https://support.stripe.com/questions/stripe-reader-m2-not-turning-on?

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Not sure though as I've never done that

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Step 5 in that article is what I mean

gloomy sequoia May 26, 2022, 11:05 PM

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Yes, that is what I thought initially as well but it does not roll back the firmware. Its a hard reboot only.

last island May 26, 2022, 11:08 PM

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Makes sense

last island May 26, 2022, 11:33 PM

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So I may not get a definitive answer back today. You could either pop back in tomorrow or feel free to shoot an email to our support team: https://support.stripe.com/contact/login and we can follow up there to give you the 100% answer here

#nobu-reset-M2