#alexkuzmov - payments
jolly mulch
Hello, happy to help. What are you running in to?
If this takes so much explanation that you think an email would be better, you can reach out to our support https://support.stripe.com/?contact=true
south thorn
Yea we tried that route, but eventually the pointed us to the discord to get more accurate information and help.
The support couldnt really help us.
This is a summary of the issues, including steps, logs, attempts to fix it and confirmed payment Intents when the issue has occured (tested together with a user): https://www.dropbox.com/s/w7q3575qtww1xug/info discord stripe.txt?dl=0
from my most recent logs I keep getting:
[2022-05-26 13:20:38] local.ERROR: JS_EVENT: checkStatus found secret: null
which happens when the attempt to create the stripe secret object fails
I need to run for now, but if you have any advice, insight or suggestion I`ll take a look at it in about ~2-3 hours
jolly mulch
They should not have done that (they should have passed your ticket along to our team) but I am happy to help here
Looking in to what you sent
Like are you directly charging from your platform and also the user will see your platform name on their bank statement? Or are you looking to charge as your platform but make your connected accounts the merchant of record?
south thorn
Directly from our platform
jolly mulch
Apologies I meant to send that message to another thread. The server has been busy, I have not had a chance to read your full problem yet. Will do so momentarily
When you were talking to support, did you ever send your full client js side code? It sounds like we may need to see it to see why some of these calls are being made when you don't expect them.
south thorn
yes I did, if I recall correctly
also I made a test env to with test credentials to for them to have a place to test
jolly mulch
Can you DM me your email? I will check that out in our ticketing system
jolly mulch
Thank you, looking up the ticket
Just to make sure I am looking at the right ticket, was your last correspondence with us on this in April or have you brought this question to us more recently?
solemn drum
Hello 👋
Taking over here
We'd recommend continuing with our support team as this would require more async troubleshooting. I believe you can respond to the last email that you received from us.
south thorn
I think I can, yes, however what should I respond?
just the text I sent you earlier?
solemn drum
Yes, that should be fine. I'd also recommend putting a short summary of the issue.
south thorn
alright, I`ll get on that
quick question though, does anyone else have this weird problem with some mobile devices?
solemn drum
I haven't come across this specifically myself, but we will definitely look into it.