Chirag-ach

[livid jasper]

hi! could you share a request ID for the error you got so I can investigate? https://support.stripe.com/questions/finding-the-id-for-an-api-request

[vagrant folio]

POST /v1/customers/cus_Ll5ug6xJoujX9N/sources/ba_1L3ZimJZF5bEPa9Nm0XtwcJd/verify

req_QNvd7fkA1sBqE3

[livid jasper]

this is a livemode request right?

[vagrant folio]

yes

[livid jasper]

so it's about a real customer

[vagrant folio]

yes

with test mode we were able to do all .. issue with after shifting to live mode

[livid jasper]

the error message just means that the customer is not giving you the correct values , they're not the values that we deposited in their account.

[vagrant folio]

not following you. This error we get at time of registering customer bank account - at time of verification of bank account

[livid jasper]

it's microdeposit verification. You create the bank account object. Stripe deposits some small amounts in the bank account supplied

those appear in the customer's bank account in a couple of days

at that point they see what amounts those deposits were, they come back and tell you

you pass the amounts they told you to the API call you are sharing there, and if the amounts given match what we deposited, the account is verified. In this case the amounts given don't match.

also why are you using the legacy ACH integration and not PaymentIntents/Checkout?

[vagrant folio]

this is the request..

{
"amounts": {
"0": "32",
"1": "45"
}
}

not getting your point for "ACH integration and not PaymentIntents/Checkout" , as we following the guideline given and steps

[livid jasper]

I know yes. What's your question, what's not clear from what I explained?

[vagrant folio]

we are doing this first time.. so pls guide step by step.. as we did this in Test mode it was fine.. and moment we shift to Live mode it giving erorr..

[livid jasper]

you built using the legacy guide https://stripe.com/docs/ach-deprecated instead of the current guide https://stripe.com/docs/payments/ach-debit , it would seem

[livid jasper]

I explained above what the error means. What can I help with?

where do you get those numbers from when you make the request?

they're not just static

32 and 45 are the testmode values

in livemode the customer has to come back to you a few days later and tell you the amounts and you then call the API with them

I assume you completely missed that part?

[vagrant folio]

got your point, but in that case we just hold the Account, till customer comes back.. is there way to do automated way.. as many customer will register ..and getting value from each and passing in api manually is not viable

or are you suggesting to use latest guide instead of old ?

can we leave that amount optional ?

[livid jasper]

as many customer will register ..and getting value from each and passing in api manually is not viable
that's what microdeposit verification is, that's just how it works and what you decided to build. There are instant verification services that work immediately instead, like Plaid or Stripe's own instant verification for ACH accounts.

or are you suggesting to use latest guide instead of old ?
yes, since then you'd have our instant verification instead of microdeposits

[livid jasper]

no, you have to verify the customer owns the bank account, and if you're using microdeposits for that, passing those amounts is how you do that.

[vagrant folio]

okay and how we do instant verification ?

[livid jasper]

it's covered as part of building the integration at https://stripe.com/docs/payments/ach-debit so you'll see when you read the docs and experiment in testmode. There's a Stripe-provided popup that the customer uses to log in to their bank.

[noble prairie]

Hey, taking over here. Let me know if there's any follow-up Qs I can answer!

[vagrant folio]

Sure we are checking the guideline