viraths-connect

[glossy anchor]

as the error said, it's not a Stripe API URL

[mellow sundial]

Yeah but we are using the stripe dashboard to create the connected account.

[glossy anchor]

How did you get that URL?

by clicking on the Create account in Dashboard?

[mellow sundial]

Checked the network tab.

Yes

It happens in both test and live mode.

[glossy anchor]

weird. Please tell me your account Id (acct_xxx)

[mellow sundial]

Is it safe to put here?

[glossy anchor]

yes

[mellow sundial]

acct_1KiTtYJu2FkZKvru

[glossy anchor]

Okie I can confirm the issue. Gimme sometimes to investigate. If this takes too long let's move over email and we can spend more resource to looking closer at it

[mellow sundial]

Awesome thank you.

Can I get an ETA if possible please. We are trying to on board new customer.

[glossy anchor]

I am currently on it. It's hard to say since I will need to look at multiple internal logs. Please bear with me

[mellow sundial]

No probs.

[glossy anchor]

Hello there, it's an unexpected behavior and I am still not sure of the root cause. I will need to pull in other internal teams to look at it (doing that) but can you write into Support to make this an email thread? We will be updating from there

[mellow sundial]

What's your support address?

[glossy anchor]

[e-mail]

[mellow sundial]

Thanks.

[glossy anchor]

👋 update that we are working on a fix. If you have written an email, can you tell me which email address? I will flag it internally

Appreciate your report

[mellow sundial]

[e-mail]

Thanks for looking at it.

[glossy anchor]

👋 We delivered the fix Can you confirm it's working on your side?

Or you can check it later after you are back. Sorry for the inconvenience!