#lolito- subscription

1 messages · Page 1 of 1 (latest)

stray wren
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Hi, reading the question here. Please give me a moment.

stray wren
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Still investigating here, your coupon 'page' is for $50 and it's reflected on the invoice but the amount it $5.

lunar oracle
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Right, it seems to be already discounted from the Subscription line item if you account for proration. But the extra $5 is not clear why is it doing it as it should have consumed the entirety of the $50 with the subscription price

stray wren
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I'm confirming this with a teammate now.

lunar oracle
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@stray wren I have to leave my computer now but I'll be on my mobile phone. Can you please @mention me on your response so I receive a notification about it? Thank you!

stray wren
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Will do!

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Thank you for your patience.

stray wren
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@lunar oracle - I think something buggy is happening. I'm going to raise this to the team for a fix. Thank you for bringing this up to my attention.

lunar oracle
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@stray wren sounds good, thanks a lot for your time. How do you recommend I stay up to date with this?

stray wren
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Are you able to write in to https://support.stripe.com/contact now? If so, please write in and include my Discord name: pgskc there so I can grab it to let you know when it's fixed. You can copy paste the initial message you shared on here and the pgskc name on the body.

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Does that work for you?

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If not now, can you share when you'd be able to do it so I can ser a reminder and watch for your email then?

lunar oracle
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That works for me. I’ll do it now and let you know. Thanks 👍🏻

stray wren
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That sounds great!

lunar oracle
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@stray wren done ✅

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Thank you, see you later!

stray wren
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I'm not seeing it. Did you include pgskc? @lunar oracle

lunar oracle
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Yes

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It was through chat

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They told me they’d redirect that to you