#benny-connect-restricted
limpid agate
Hi there, can you provide me a screenshot or an example account ID that I can look at to reproduce?
Thanks for the report!
formal niche
As you can see both states refer to creating a first TEST product
When I use the impersonation feature I do see products I created through the API earlier
limpid agate
Can you provide the account ID that you are looking at?
formal niche
Yes; acct_1L2tVbDHMdaUNrFy
(that's the connected account id)
However, it happens for all of the accounts still in the restricted state I can click to via our platform account
Kind of freaked out as I thought we didn't properly create Products and Prices for new accounts, but now it seems like old and new connect accounts that are still in the restricted state have this behaviour
limpid agate
Thanks let me take a look
formal niche
I just checked a couple accounts through the impersonation feature ('View dashboard as this account') and in all cases the products/prices do show up through that view
limpid agate
So I think there is confusion here.
it looks like you are viewing the products on your platform.
Where you indeed haven't created products yet in livemode, though I do see 2 in testmode.
This is different than creating products directly on the Connected Account (whihc you can see by using the "View as")
In terms of why the account is restricted... the Products aren't really relevant. The account needs an external account and to accept the ToS
formal niche
This is the UI I get when just looking up the Products in our platform accounts
Which clearly is a different screen
I understand the difference, so I'm pretty confident this is a bug. If I open the UI I screenshotted above for a Completed connect account I do see the products in that account, not the ones in our platform account
limpid agate
Maybe I am misunderstanding you then
Are you saying that when you "View as" it always defaults to test mode?
formal niche
That is the case yes, but when using View as I'm able to turn off test mode and see products I've created through the API
limpid agate
Okay so the "bug" you are saying is that you would expect us to "view as" in livemode if your platform is flipped to livemode but we are defaulting to testmode regardless
And this doesn't happen for non-restricted accounts
formal niche
exactly
I would expect the products shown in the second screenshot to show up in both views, don't you agree?
limpid agate
So this isn't actually about the view as
It is the Connected Accounts Products tab on your platform
That makes more sense
formal niche
yes
limpid agate
Somehow missed that before
Okay yes... definitely agree that isn't aligned and is a bug
Thanks for reporting
formal niche
can imagine, miss it all the time myself as well
limpid agate
I'll file a ticket to get this fixed