Maryie-declined-payments

[unreal bluff]

Hello 👋
Typically, you would see a reason along with the refusal/decline.

You'd see a decline code such as the ones listed on this page
https://stripe.com/docs/declines/codes

But if you know that the payment method is valid and the decline code you're seeing is incorrect, I would suggest you reach out to our support about that
https://support.stripe.com/?contact=true

[vale zodiac]

Where can I see the code ?

[unreal bluff]

Are you using the API or the dashboard to look at the failed payment?

[vale zodiac]

No

Error message : 402

402 ERR

[unreal bluff]

do you have a payment intent ID I can look into?
It should look something like pi_xxxxxxx

@vale zodiac let's keep our chat here

[vale zodiac]

pi_3L2wcOLYeGccdS2UOp9unney

[unreal bluff]

doesn't look like it is a valid ID
Can you double check?

[vale zodiac]

We have already double checked. We try again

The message appears a New time: your card is refused

[unreal bluff]

Sorry, on my end it shows PaymentIntent ID is invalid.

[vale zodiac]

Ok. Can you know why ?

How to manage ?

[unreal bluff]

Can you double check the PaymentIntent ID on your dashboard? Also, if you think it is valid, I would suggest you reach out to our support as they'd have more context on this
https://support.stripe.com/?contact=true

[vale zodiac]

I look for an IT expert to solve the problem

Thanks