jzills - invalid request | Stripe Developers | Page 1

kind ivy May 23, 2022, 3:30 PM

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Hi one moment

carmine lance May 23, 2022, 3:33 PM

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@sour lion do you have an example where it worked in Test mode? That account never had access to that API so maybe you used a different account?

sour lion May 23, 2022, 3:34 PM

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What do you mean by that account? Our Stripe account?

carmine lance May 23, 2022, 3:34 PM

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yes maybe you have 2 separate Stripe accounts. I'm just guessing. If you can give a concrete example where it worked in Test mode we can dig into this

sour lion May 23, 2022, 3:35 PM

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I have a paymentIntentId I just ran for the failure bank account?

carmine lance May 23, 2022, 3:35 PM

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https://stripe.com/docs/api/financial_connections/sessions/create this is the official API that just launched last week and the URL path is different, unless you were in a private beta before

sour lion May 23, 2022, 3:35 PM

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Using the Test Institution in the Stripe ACH elements.

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We aren't creating Sessions?

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We just enabled Stripe ACH and we're using it out of the box?

carmine lance May 23, 2022, 3:37 PM

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I'm sorry it's really hard to follow and you didn't give any details beyond one error message

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let's take a step back: what are you doing exactly

sour lion May 23, 2022, 3:39 PM

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We are creating PaymentIntents for our own internal Invoices. When a client wants to pay, we fetch the ClientSecret and use Stripe Elements to create a "payment" element. This element has 2 tab options - one for card and one for ACH (these are the ones we have enabled in our account).

carmine lance May 23, 2022, 3:39 PM

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Gotcha, and on the same account that works totally fine in Test mode but errors in Live mode?

sour lion May 23, 2022, 3:39 PM

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Yes correct

carmine lance May 23, 2022, 3:39 PM

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can you give me an exact id in Test mode where it worked fine?

sour lion May 23, 2022, 3:40 PM

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What id are you looking for? A paymentIntentId?

carmine lance May 23, 2022, 3:40 PM

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yes

sour lion May 23, 2022, 3:40 PM

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yes one second

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pi_3L0vryGlQRIgvmTk10dzSuHO

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The above I just ran a few minutes ago testing the "Test Insitution" using the failure account.

carmine lance May 23, 2022, 3:42 PM

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ack thanks, let me dig into this

sour lion May 23, 2022, 3:42 PM

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great thank you

carmine lance May 23, 2022, 4:02 PM

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my colleague @neat condor is digging into this further

neat condor May 23, 2022, 4:02 PM

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👋 looking and I'll circle back

sour lion May 23, 2022, 4:08 PM

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ok great thank you both

neat condor May 23, 2022, 4:34 PM

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@sour lion I'm having trouble pinpointing exactly what is causing this. I'm going to go flag it to our product team internally but don't want to keep you waiting here. Can you go to https://support.stripe.com/contact/email and fill out the form to create a support ticket. Provide the above details about your issue and mention me (bismarck) in your message. Let me know when you've submitted the form so I can grab your ticket and then I'll follow up over email later today.

sour lion May 23, 2022, 4:43 PM

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I tagged the integration question field with (Bismarck) at the end.

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I don't see an id or anything for the ticket to give you though.

neat condor May 23, 2022, 4:44 PM

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That is perfect, I see it.

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I'll get back to you asap

sour lion May 23, 2022, 4:44 PM

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Please and thank you - we are supposed to have a production release today.

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I appreciate your help!

#jzills - invalid request