nerf - account question | Stripe Developers | Page 1

haughty jungle May 20, 2022, 1:26 PM

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Hi there. Unfortunately we can't help with this here as we're only developers helping folks with their API integrations. Support are the only folks who can assist with this. I recommend following up on your request

rugged agate May 20, 2022, 1:29 PM

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Understood, thank you. Just throwing it out there that I've followed up twice throughout the week and have not received a response. I think we may have them stumped 😅

haughty jungle May 20, 2022, 1:31 PM

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Ah ok I see. But you got an initial response on Saturday from support?

rugged agate May 20, 2022, 1:43 PM

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Yes, I've had some responses and a TON of varying support personnel reply to the ticket. I originally created the ticket on Wednesday March 2nd, but the latest reply was last Saturday the 14th.

haughty jungle May 20, 2022, 1:45 PM

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Can you share the request ID for creating the account where you pass "recipient" but it grants a "full" tos instead?

rugged agate May 20, 2022, 1:57 PM

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Yes of course, 23899412. I'm on the phone with support now actually. They said I should get a response in 24-48 hours. They have escalated it to the highest level but it appears to be an interesting scenario.

haughty jungle May 20, 2022, 1:57 PM

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Ah ok glad you got that sorted out then

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They'll be able to assist better than I can in here

rugged agate May 20, 2022, 2:00 PM

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Thank you so much, I appreciate your willingness to help.

haughty jungle May 20, 2022, 2:01 PM

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Of course!

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Best of luck

#nerf - account question