#jehrenheim-3ds-apple-google-pay

1 messages · Page 1 of 1 (latest)

keen moth
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Hello 👋
Give me a moment to catch up here 🙂 Thanks

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Appreciate your patience
Do you have any example PaymentIntent IDs that we can look into?

ancient lake
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I'll try and find a PaymentIntent Id for the 3ds issues, but the ApplePay and GooglePay don't actually make it to our server to create a payment intent

woeful bone
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👋 stepping in here

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This is going to be a challenging issue to debug over discord. The best thing to do here is to write up all the details you have on the issue, and gather as many specific examples you have (that could be PI IDs and specific timestamps when an attempt was made but didn't get to Stripe, and errors you are seeing, etc) and write into our Support team (https://support.stripe.com/contact/login) with that information. Mention that you talked to us on discord and that will get the ticket to my team and then we can do a deeper investigation and respond over email.

ancient lake
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Perfect! I will get you that as soon as I can. Thanks!