Frank-Subscription | Stripe Developers | Page 1

grave tiger May 19, 2022, 5:12 AM

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Hi there, I'm sorry to hear you have a bad experience, can you share with me the subscription ID?

icy plinth May 19, 2022, 5:13 AM

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you know what, that's where It's even more disappointing. There's no method to know or see which subscriptions these credits or debits are against when looking at the All Transactions screen. Also, there's no way to know if they were debits or credits either.

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and the support member on the phone couldn't answer that for me either

grave tiger May 19, 2022, 5:14 AM

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You can view the list of subscriptions at https://dashboard.stripe.com/subscriptions from your Stripe Dashboard

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

icy plinth May 19, 2022, 5:14 AM

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i know where to see my subscriptions

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but when I am looking my transaction history of fund going in and out. it does not tell me which subscription the charges or credits are related too

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you can't click on them and see more

grave tiger May 19, 2022, 5:19 AM

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Just to want to understand, if you can't see which subscriptions are associated with the charges and credits in the transaction history, how do you arrive the conclusion that the problems that you are facing are related to subscriptions?

icy plinth May 19, 2022, 5:20 AM

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it keeps referencing the same subscription date

grave tiger May 19, 2022, 5:21 AM

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Can you share with me your merchant ID? you can find it from the Stripe Dashboard -> Settings ->Account Details

icy plinth May 19, 2022, 5:22 AM

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acct_1HyNslDc6ZF2PCc2

grave tiger May 19, 2022, 5:32 AM

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Thanks. I'm an engineer and I can only help with technical troubleshooting.

Your question is best answered by Stripe support. I've made a note on your ticket, and I'll make sure that my colleague from Stripe support will follow up on this.

icy plinth May 19, 2022, 5:33 AM

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Pretty sure this issue is Technical, as there is obviously a flaw with the technology Stripe has built or is using. I have been incorrectly debited and credited and placed into a debt because of someones flawed engineering. this is not a support member issue, i did not get answers from Support.

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can this issue please be escalated so someone can explain to me what has happened and what is going to be done to rectify it? this is my hard earned money that Stripe is messing around with and putting me into debt and charging my bank account without any communication

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not to mention the issues this has caused my API integration and connecting systems

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it all needs to be back tracked and resolved.

grave tiger May 19, 2022, 5:37 AM

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Your ticket is already escalated. Please allow some time for Stripe support team to look into it and we'll get back to you as soon as possible.

icy plinth May 19, 2022, 5:38 AM

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great

grave tiger May 19, 2022, 6:04 AM

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Thanks for your patience, Please check your email inbox and you should receive a response from Stripe support soon.

#Frank-Subscription