#Praveen - issuing

1 messages · Page 1 of 1 (latest)

radiant cove
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Hi!

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Are you issuing the card or are you issuing it on behalf of another business? Are you able to add more context here?

peak ginkgo
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i am issuing the card from the business account

radiant cove
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Can you add more context here? I'm not understanding the ask here. Let's break it all down from what your business use case is to what you need to achieve.

peak ginkgo
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My business use case is related to transactions like an ecommerce where user can purchase items and sell items. For the users selling items we are saving is a app wallet (virtual) where user can see the balance and the user has option to ACH to their bank. We want to change that to provide the user a debit card instead of the app wallet so that user can use that debit card wherever they want by adding the card to the apple wallet. Hope this helps

radiant cove
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Got it, this is helpful. From high level, I think what you're looking for is a Platform account with connect accounts for your sellers. To your specific question of what information is needed to issue a card you can see here: https://stripe.com/docs/issuing/cards. Additionally, I would recommend that you write in to our support team: https://support.stripe.com/contact. There are many fund flows and we'd be able to provide further recommendations on this with your specific use case.

peak ginkgo
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So i need to get this information from the user right?

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name,email,phone_number , billing address ?

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I do not have to create a stripe account for the user right?

radiant cove
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You could, but it adds many complexities on your end. You'd have to keep track of everything yourself.

peak ginkgo
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Got it

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thanks

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Can you please elaborate on "keep track of everything" . What do i need to keep track of? Changes to billing address of the user? or phone or email? Did you mean that or something else?

radiant cove
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Keep track of the spending and money movement

peak ginkgo
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ok

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If i opt for direct issuing , how would it work if the user raises a dispute? A fraudulent transaction on their virtual debit card

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Will they call the issuing bank or us? Will they have enough information on whom to call to in case if they have to raise a dispute or should we let the users know whom to call (actuall issuing bank) at the time of registration?

radiant cove
peak ginkgo
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ok

radiant cove
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Could you please reach out to support as they'd be better equipped to answer these questions.