msfft-support | Stripe Developers | Page 1

dusky tinsel May 18, 2022, 4:36 PM

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Hi there! I would love to help but this channel is for technical questions from developers. I can't help with account specific questions — for that you will need to talk to our Support team.

peak haven May 18, 2022, 4:36 PM

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Can you provide me with a support or HR phone number please?

dusky tinsel May 18, 2022, 4:39 PM

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You can request a call here: https://support.stripe.com/contact/login

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

peak haven May 18, 2022, 4:41 PM

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Where? I do not see an option to request a call anywhere.

dusky tinsel May 18, 2022, 4:42 PM

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Did you sign in?

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There should be a widget in the bottom right

peak haven May 18, 2022, 4:43 PM

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Yes. this is all I see when trying to ‘contact support.’

dusky tinsel May 18, 2022, 4:45 PM

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You have to select a topic first

peak haven May 18, 2022, 4:45 PM

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that did not work.

dusky tinsel May 18, 2022, 4:48 PM

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What country are you in?

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I'm not sure we provide phone support in every country. You may need to converse via email

peak haven May 18, 2022, 4:57 PM

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I am in the US

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Do you not provide phone support for the US?

dusky tinsel May 18, 2022, 4:58 PM

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We do. I'm not sure why you would not see the ability to request a call if your account is US based.

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In that case, I recommend emailing and asking them to call you.

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I'll check internally to ensure nothing is wrong with our request a call

peak haven May 18, 2022, 4:59 PM

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Alright thank you

dusky tinsel May 18, 2022, 4:59 PM

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Can you provide your account ID?

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It looks like acct_xxxxx

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You can find it in top right of your Dashboard here: https://dashboard.stripe.com/settings/account

peak haven May 18, 2022, 5:04 PM

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regretchoice.bigcartel

dusky tinsel May 18, 2022, 5:06 PM

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Oh you don't have a Stripe Dashboard.

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Okay I understand now

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You have a Custom account

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This means that your association is directly with BigCartel

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That is why our Support team told you they can't help you. You must talk to BigCartel here as they control everything for your account

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So only they can update your account through Stripe and you must provide the necessary information to them.

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So you'll really need to reach out to BigCartel

#msfft-support