sxe-Refund | Stripe Developers | Page 1

turbid parcel May 17, 2022, 7:38 AM

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No, you only can fight dispute and Stripe do our best to help you

rain shore May 17, 2022, 7:39 AM

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Can Stripe allow refund request first before asking me what happened?

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Because if I sell one object.

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And object is being delivered to the person.

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And the person doesn't return the object back to me and asks for a refund.

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I'll lose the object + money

turbid parcel May 17, 2022, 7:40 AM

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You can protect yourself from being dispute by using 3D Secure

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It will shift the dispute liability to issuers instead of you as a merchant

rain shore May 17, 2022, 7:40 AM

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Oh, I thought disputes like 'HEY GIVE MY MONEY BACK BECAUSE NO REASON!'

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in an angry customer voice

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How can I include 3D secure in my create api?

turbid parcel May 17, 2022, 7:41 AM

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So:

3DS -> You are automatically protected from dispute
Non-3DS -> Submit evidence and Stripe will try our best to fight for you. More here: https://stripe.com/docs/disputes/categories

Dispute categories

Learn more about the different reasons for disputes that occur and how to respond accordingly.

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You can do your best by supporting 3DS. But it's still depends on the customer. They could use a card which doesn't support 3DS

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More about 3DS on https://stripe.com/docs/payments/3d-secure

Card authentication and 3D Secure

Learn about authentication to reduce fraud and meet regulatory requirements.

rain shore May 17, 2022, 7:43 AM

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I wonder something else too.

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I created my payments only by bank cards.

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actually nvm

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Thank you.

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"request_three_d_secure": "automatic" => means that it's activated?

#sxe-Refund