hvmp-payouts-paused | Stripe Developers | Page 1

hallow bramble May 16, 2022, 10:36 PM

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hello! We can't really look at account specific information here

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you should likely work with our support team for help instead, but let me look for a few minutes in case I see something obvious

frosty badger May 16, 2022, 10:36 PM

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Screen_Shot_2022-05-16_at_2.57.17_PM.png

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They account is on a non-happy path status, but I don't see why that means they need to reach out to us.
Thanks for checking anyways.

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I thought stripe connect would work directly with the account to get docs and verify the account.

hallow bramble May 16, 2022, 10:37 PM

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You're the platform though, you still own the account and making sure it's in good standing

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If you look at the account in your Dashboard it tells you exactly waht the issue is at the top on https://dashboard.stripe.com/connect/accounts/acct_1KepkI2E2YtdTOix/activity

frosty badger May 16, 2022, 10:40 PM

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Ok, I think I just need to educate the folks on the productionalized aspect of what we're using connect for to let them know that we're the platform and that's why it says to reach out to us. That we, the platform, have not paused payouts but stripe has until they can be verified, so they should submit documents or whatever is being asked.

hallow bramble May 16, 2022, 10:40 PM

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I'd recommend looking there and then talking with our support team: https://support.stripe.com/contact

frosty badger May 16, 2022, 10:40 PM

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It just says pending-review as status, that's really it.

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So I'll look up status code and go from there.

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Thanks for the help 🙏

hallow bramble May 16, 2022, 10:41 PM

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yeah that's my point, there's a reason we say this and so that's what you should discuss with support (and why we can't tell them on the hosted page too)

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hopefully our support team can unblock you quickly!

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Have a great day!

#hvmp-payouts-paused