Jainil - Cancel Subscription | Stripe Developers | Page 1

blazing skiff May 16, 2022, 10:07 PM

#

Hello! No, I don't believe that's possible with the API.

full parcel May 16, 2022, 10:08 PM

#

Is it only possible to do so for customers cancelling via the customer portal? If so, why the discrepancy?

blazing skiff May 16, 2022, 10:09 PM

#

I think the reasoning is that if you're canceling yourself via the API you already know why you're doing that, but someone canceling via the portal is acting on their own and knowing their reasoning can be helpful.

full parcel May 16, 2022, 10:11 PM

#

Do you know what best practices are for storing the cancellation reason? Upon a quick search it seems my options include either within the subscription metadata or internally in our database

blazing skiff May 16, 2022, 10:12 PM

#

Either of those should work, whichever fits your use case best!

#Jainil - Cancel Subscription