#denkrak - Connection Timeouts

1 messages · Page 1 of 1 (latest)

unique flame
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HI 👋
Let me take a look

frail kettle
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Thank you. This from getsquire btw

unique flame
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I'm not seeing any connection issues on our end. I'm also able to query the full 100 customers repeatedly with no issue

frail kettle
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yes it is working now

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but it was not working this morning around 10am and in the night around midnight

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i am trying to understand what's the issue is.

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This is the error i was getting

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"Fetching all customers from Stripe",
"Error StripeConnectionError: An error occurred with our connection to Stripe.",
" at /var/lib/jenkins/workspace/DevOps/demo-sync/node-tools/node_modules/stripe/lib/StripeResource.js:546:15",
" at processTicksAndRejections (internal/process/task_queues.js:97:5) {",
" type: 'StripeConnectionError',",
" raw: {",
" message: 'An error occurred with our connection to Stripe.',",
" detail: Error: socket hang up",
" at connResetException (internal/errors.js:609:14)",
" at TLSSocket.socketOnEnd (_http_client.js:458:23)",
" at TLSSocket.emit (events.js:326:22)",
" at endReadableNT (_stream_readable.js:1241:12)",
" at processTicksAndRejections (internal/process/task_queues.js:84:21) {",
" code: 'ECONNRESET'",

unique flame
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I'm taking a look at our APIs for the past 24 hours

frail kettle
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thank you!

unique flame
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Coming...it takes a while to load all those logs

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I'm not seeing any noticeable drops in our API call volume that would suggest an outage on Stripe's end

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If you would like a deeper dive into this issue I would recommend writing in to Support
https://support.stripe.com/contact/email

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

frail kettle
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ok thank you will do that