hercules_2022-portal | Stripe Developers | Page 1

quartz belfry May 13, 2022, 8:40 AM

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Hi! Can you clarify exactly when that error happens? Also where this error message is displayed, on the customer portal itself?

ebon laurel May 13, 2022, 8:43 AM

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Yes, that is correct. It appears in the customer portal UI when the customer attempts to add a payment method

quartz belfry May 13, 2022, 8:46 AM

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Thanks! Give me a few minutes to look into this.

ebon laurel May 13, 2022, 9:01 AM

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ok sure.

quartz belfry May 13, 2022, 9:14 AM

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Sorry for the wait! So this looks like a bug/incident we had. So for this I would recommend to reach out to Stripe suport directly here: https://support.stripe.com/?contact=true

#hercules_2022-portal