nunnapat - capture error | Stripe Developers | Page 1

vocal geode May 12, 2022, 1:48 PM

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Hello, can you send me the ID of a PaymentIntent that you captured this on?

quasi ferry May 12, 2022, 1:51 PM

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Hi @vocal geode #1000310663

vocal geode May 12, 2022, 1:57 PM

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That is not a Stripe ID, it sounds like one of your Order IDs. Do you have the Stripe Payment Intent ID (pi_123....)

quasi ferry May 12, 2022, 2:36 PM

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it is pi_3KoitZCHBHPVggzP1gYzFBqd

vocal geode May 12, 2022, 3:16 PM

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Apologies, server is very busy so I just got to look. So the error message from our side is accurate, that payment intent had already been captured. It actually looks like two requests to capture it were sent out at the same time from the same IP https://dashboard.stripe.com/logs/req_KPUrYVmakunYTK
https://dashboard.stripe.com/logs/req_2TroLPVphUjQBo

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Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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So our side checks out, the next step would probably be debugging your app to see how these two requests could have been sent so quickly. Also as the user is being charged on this, you may not necessarily want to fail an order on this specific error

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Oh this is Woocommerce, it would actually probably be best to reach out to Woocommerce's support to ask why this happened

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We don't develop their Stripe integration so we are not familiar with how it may be working here

#nunnapat - capture error