Jeremy.dj-error | Stripe Developers | Page 1

shut jetty May 11, 2022, 12:37 PM

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Hi! Where do you see this error message? Can you share a PaymentIntent ID with that issue?

undone solar May 11, 2022, 12:38 PM

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pi_3Kxs5AEENPQluKfS1ZUGDIYq

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here

Capture_decran_2022-05-11_a_14.38.39.png

shut jetty May 11, 2022, 12:42 PM

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I see you successfully created the PaymentIntent, but it required confirmation: https://dashboard.stripe.com/logs/req_7qVbcxv1NZA4Im
Then when you tried to confirm the PaymentIntent, Stripe returned an error: https://dashboard.stripe.com/logs/req_TLStLdrlLBfnJh

You have exceeded the maximum number of declines on this card in the last 24 hour period. Please contact us via https://support.stripe.com/contact if you need further assistance.

And because there was an error when confirming the PaymentIntent, it's status changed to requires_payment_method

undone solar May 11, 2022, 12:45 PM

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ok i look for an other case

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pi_3KxyOuEENPQluKfS0QEIlpB3

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here it is the first payment and it says "requires_payment_method" , without fails before

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ok i See 3D secure fail

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but the problem is that some Users changed of card after having this issue. And with the new credit card, it was the same message

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we catched this error :

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api error

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?

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pi_3KxqnfEENPQluKfS1nziR4EG

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i deleted in a second time the client, to see if it worked. it did not

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list of fails for this client

Capture_decran_2022-05-11_a_15.06.05.png

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first attempt: pi_3KxgS4EENPQluKfS1hBNlAPo

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requires_payment_method whereas there is a credit card set up

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Capture_decran_2022-05-11_a_15.07.36.png

shut jetty May 11, 2022, 1:08 PM

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All the PaymentIntent you shared failed the 3DS flow. And when that happens, the PaymentIntent automatically change it's status to requires_payment_method.

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If you want to know why the 3DS flow is failing, I recommend contacting Stripe support here: https://support.stripe.com/?contact=true

undone solar May 11, 2022, 1:59 PM

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ok but now, why it would fail for the same user with an other credit card

jade shoal May 11, 2022, 2:03 PM

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You need to look at last_payment_error.message on the PaymentIntent

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For that last one, it says You have exceeded the maximum number of declines on this card in the last 24 hour period. Please contact us via https://support.stripe.com/contact if you need further assistance.

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undone solar May 11, 2022, 2:12 PM

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i understand, but these users tried with an other card

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and it did not work with the other card that cant register in the account

jade shoal May 11, 2022, 2:13 PM

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Can you share the request id for that? I would need to see an error to help

undone solar May 11, 2022, 2:16 PM

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Capture_decran_2022-05-11_a_16.16.03.png

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same user

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two different cards

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first fail : not enough moneu

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second fail: 3D secure fail

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But the user managed to pay, creating an other user account

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what i want to say, is that failing block the accound of any payment

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and with an other account, it is ok

dusky pivot May 11, 2022, 2:22 PM

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Hello 👋
Taking over for @jade shoal here
Not sure what you mean by user managed to pay and create the account?
We'd also need to see the actual request ID to help

undone solar May 11, 2022, 2:24 PM

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the user created an other account on our plateform

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and managed to pay with the same credit card

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(it created an other client on stripe-

dusky pivot May 11, 2022, 2:25 PM

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pi_3KxgS4EENPQluKfS1hBNlAPo is this the payment intent you're talking about?
If you're seeing 3D secure fail it is possible that the user actually failed the 3DS verification

undone solar May 11, 2022, 2:26 PM

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and this one : pi_3KxrNCEENPQluKfS1FRYxSvz

dusky pivot May 11, 2022, 2:28 PM

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The error message on this one is You have exceeded the maximum number of declines on this card in the last 24 hour period
Did they create a new account after 24 hours? or was it done right after they saw this failure?

undone solar May 11, 2022, 2:30 PM

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right after failure, with an other new plateform account, it worked

dusky pivot May 11, 2022, 2:41 PM

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Hmm, looking

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It is possible that we limit the attempts per account
let me get more eyes on this

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This could likely be related to how your platform accounts as well as radar rules (if you're using Stripe radar) are configured.

slim shard May 11, 2022, 5:06 PM

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You said: "Where can we see the "radar rules" . in my last topic you said "this could likely be related to how your platform accounts as well as radar rules are configured""

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You can see your radar rules in your Dashboard here: https://dashboard.stripe.com/test/settings/radar/rules

undone solar May 11, 2022, 5:09 PM

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i dont see a parameter than woould limit the attempts per acccount

slim shard May 11, 2022, 5:10 PM

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Ah this isn't Radar, this is a card network regulation

undone solar May 11, 2022, 5:11 PM

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we are talking of limit per account, because users managed to pay creating an other user account

slim shard May 11, 2022, 5:15 PM

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Yes it is per-account

undone solar May 11, 2022, 5:19 PM

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so when i can parameter this limitation ?

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where*

hard forum May 11, 2022, 5:22 PM

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👋 I'm hopping in since bismark needs to step away soon - give me a minute to catch up

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Are you asking how to specifically configure the limitations for "You have exceeded the maximum number of declines on this card in the last 24 hour period" ?

undone solar May 11, 2022, 5:26 PM

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not exactly

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but maybee

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Capture_decran_2022-05-11_a_19.27.21.png

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i have an user

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i dont know how to make finalize his transacction

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he tried 2 differents cards

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Capture_decran_2022-05-11_a_19.28.47.png

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pi_3KxUxOEENPQluKfS1DPVzZop

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i just want to charge him

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and i see now way to do that

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if i try to charge him, i can set up the amount

Capture_decran_2022-05-11_a_19.32.58.png

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ok i found

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i try

#Jeremy.dj-error