TimeKiller-charge-decline | Stripe Developers | Page 1

crimson leaf May 10, 2022, 5:28 PM

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There could be a number of reasons for this, do you have the charge ID so I can take a look?

crisp escarp May 10, 2022, 5:30 PM

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"id": "pi_3KxvLNBeq4BwivEb0W0ntJ35",

crimson leaf May 10, 2022, 5:33 PM

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Yeah so that charged specifically failed with the message that "Your card does not support this type of purchase" - you're customer will need to talk to their card issuer if they aren't expecting this

crisp escarp May 10, 2022, 5:33 PM

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But he can use this card in another merchant's stripe

crimson leaf May 10, 2022, 5:35 PM

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That's why they have to talk to their card issuer - this decline is coming from the card issuer directly so they need to talk to them to better understand why it's been declined

crisp escarp May 10, 2022, 5:36 PM

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Can you help me check my friend's stripe? He wants to sell items online, but has problems verifying stripe

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please

crimson leaf May 10, 2022, 5:36 PM

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No, that's not something we can do for you - really they'll need to talk to support (https://support.stripe.com/contact)

Stripe: Help & Support

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crisp escarp May 10, 2022, 5:37 PM

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he did

crimson leaf May 10, 2022, 5:37 PM

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I've also deleted that message since it has their email address and it's a public channel

crisp escarp May 10, 2022, 5:37 PM

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no response

crisp escarp May 10, 2022, 5:37 PM

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crisp escarp no response

no one to help him

crimson leaf May 10, 2022, 5:39 PM

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If it's a developer or technical question I can help, but if it's about issues with their account then their best option is really to talk to support.

crisp escarp May 10, 2022, 5:39 PM

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ok thank you

#TimeKiller-charge-decline