LazyOffers - Card Declines | Stripe Developers | Page 1

scarlet ridge May 10, 2022, 4:46 PM

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Hi 👋
Are you talking about Issuing cards?
https://stripe.com/docs/issuing/cards

opal anvil May 10, 2022, 4:51 PM

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yes, but the issued cards keep getting declined by certain vendors

scarlet ridge May 10, 2022, 4:52 PM

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Okay. Could this be due to delays in webhook response timing?

opal anvil May 10, 2022, 4:54 PM

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not sure, it even happens on the physical issued cards as well. only on two websites we use

scarlet ridge May 10, 2022, 5:00 PM

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Right but all Issuing transactions need to be authorized programmatically via webhooks and the time window is pretty small. What are the two websites? And is the declination consistent?

opal anvil May 10, 2022, 5:01 PM

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on dicks sporting goods - most amounts over 80 declined - amounts under 30 no

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on boostmobile.com - always declined

scarlet ridge May 10, 2022, 5:03 PM

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These sound like Auth restrictions on the cards, being so specific

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Each card can be created with specific rules that decline purchases based on amount and MCC

opal anvil May 10, 2022, 5:04 PM

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any recommendations or suggestions

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as of the moment all our cards - have no restrictions other spending limits of 500 daily

scarlet ridge May 10, 2022, 5:09 PM

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Do you have an ID for one of these cards?

opal anvil May 10, 2022, 5:11 PM

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yes

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iauth_1Kxj8nDllCOUI4jqjt3W4X4h

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thats a physical

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this is a vc

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iauth_1KWNZkDllCOUI4jqCjzK2R3f

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both declined on boostmobile.com

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and this on declined on dickssportinggoods.com

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iauth_1KwWU1DllCOUI4jqROlO7Ppz

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ich_1KvFNmDllCOUI4jqa0d091pu

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my apologies

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heres the id

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ich_1KvFNmDllCOUI4jqa0d091pu

solemn rock May 10, 2022, 5:29 PM

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I'm looking for a bit but we can't really debug live declines like this on a public server as it's about your account's configuration or maybe those websited declining the payments

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iauth_1KwWU1DllCOUI4jqROlO7Ppz was approved as far as I can tell so I'm confused why you said it was declined

opal anvil May 10, 2022, 5:39 PM

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they comeback as reversed on the stripe side and decline on the website

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iauth_1Kxj8nDllCOUI4jqjt3W4X4h

solemn rock May 10, 2022, 5:40 PM

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the reversal comes from the merchant

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Basically you enter card details, they authorize, we ask you, you say yes, we tell them yes and then they decide to reverse/void the authorization. We don't know why, you'd have to ask those websites

opal anvil May 10, 2022, 5:41 PM

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interesting. can you look further into maybe something is wrong with the script or communication why theyd decline or reverse

solemn rock May 10, 2022, 5:45 PM

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there's nothing wrong with the script no, it's something you would discuss with the support team of those websites asking them why they reversed your transactions

opal anvil May 10, 2022, 5:48 PM

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ok

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ty

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appreciate it

#LazyOffers - Card Declines