#HannahEich- Customer Portal
scenic idol
Yes sure: req_EOJOoYxhZ2fWhp
stone island
I'm really sorry for keeping you waiting
I'm still trying to investigate
which product/price didn't work?
scenic idol
PrdocutId: prod_LKzeuPgueEDoE1
PriceIds: price_1KeJh0FZtLuP7SnrOZSBbHQs, price_1KeJf8FZtLuP7SnrksTjOSOJ
sharp jewel
the yearly one https://dashboard.stripe.com/prices/price_1KeJf8FZtLuP7SnrksTjOSOJ is archived (you did something in the dashboard earlier to disable it : https://dashboard.stripe.com/logs/req_HPeeJUstRDALE6 ) which would mean it's not possible for customers to switch to that Price, if that's the issue you're seeing
scenic idol
No thats not the issue, even with the monthly one the Customer Portal does not allow to update memberships in general or update the quantity.
It is missing the blue button in general!
keen slate
Can you share how you're creating the portal sessions? Are you enabling those features via config?
scenic idol
The above shot is how it looks like for earlier customers and in test mode, the button is missing for newer customers with a Standard Subscription (but could be unrelated to the subscription)
Sure I'll check how we are creating them again!
So the portal is created like this:
keen slate
OK, so you're not specifying an explicit config during the session creation, which means your default config will be used from your settings
Note that your default config settings are separate for live vs test mode
So you might just need to adjust your live mode defaults 🙂
scenic idol
Nope unfortunately thats not it - they are specified here - do you think explicitly stating them with every billing session could make a difference?
That's live and test mode..
And it's working for certain subscription packages...
keen slate
It's possible to specify the portal feature for only some products but not others, but it doesn't appear that you're using that feature in particular
https://stripe.com/docs/api/customer_portal/configurations/create#create_portal_configuration-features-subscription_update-products