codepapa-Migration | Stripe Developers | Page 1

novel lynx May 10, 2022, 5:32 AM

#

Hi there, are you going to migrate data from one Stripe account to another?

polar lichen May 10, 2022, 5:38 AM

#

Yes, from UK Stripe Account to a US Stripe Account, as the customers are using a US website, but the client didn't setup a US Stripe, so they are incurring charges as thy go through Stripe UK.

#

My concern is the payment tokens that customers have for their subscriptions/recurring payments.

novel lynx May 10, 2022, 5:44 AM

#

Let me summarize, the existing customers are created in the UK Stripe Account, and you want to move these customers to the US Stripe account and while keping the saved payment methods for subscirptions.

polar lichen May 10, 2022, 5:48 AM

#

Yes

novel lynx May 10, 2022, 5:51 AM

#

Is the US account a connected account to the UK account?

polar lichen May 10, 2022, 5:52 AM

#

I'd need to check.

#

How would I check? When I login it just has the USA in the top left, no other account listed.

novel lynx May 10, 2022, 5:56 AM

#

Do you see anything here in the UK account? https://dashboard.stripe.com/connect/accounts/overview

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

polar lichen May 10, 2022, 5:57 AM

#

What am I looking for?

novel lynx May 10, 2022, 5:58 AM

#

nvm, can you share with me the account IDs of the UK and US account?

polar lichen May 10, 2022, 6:05 AM

#

Yes, just driving for 30 minutes - thanks for your help.

#

I'll come back to you shortly.

naive hornet May 10, 2022, 7:27 AM

#

Hello

#

Sorry, just on another account now.

#

UK: acct_1ENG7TFVFR5GYWE3
US: acct_1KZK1AHmfOQhX8Cy

prime osprey May 10, 2022, 8:04 AM

#

Hi! I'm taking over Jack Tan.

#

FYI these are are regular Standard accounts (and not connected accounts).

#

For the migration process, I recommend to read this document that should cover everything you need
https://stripe.com/docs/security/data-migrations/copies

naive hornet May 10, 2022, 8:13 AM

#

Thanks, will take a look now.

#

Should we connect the accounts?

#

Lastly, aware it will be in the guide so I hope you don't mind me asking. I'm most curious to know if we do move the customer data/payments etc to the US from UK.

Would it effect the subscriptions we have setup in WooCommerce, or would it move the payment tokens etc so they're charged as usual without interuption or need to re-authenticate?

prime osprey May 10, 2022, 8:16 AM

#

Should we connect the accounts?
No, we asked that question because the data migration for connected account can be different.
Would it effect the subscriptions we have setup in WooCommerce, or would it move the payment tokens etc so they're charged as usual without interuption or need to re-authenticate?
I'm not familiar with woocommerce. on Stripe Side, the subscriptions won't be migrated. You will have to re-create them on the new accounts. This is explained here: https://support.stripe.com/questions/recreate-subscriptions-and-plans-after-moving-customer-data-to-a-new-stripe-account

naive hornet May 10, 2022, 8:18 AM

#

The subscriptions aren't created within Stripe.

#

It's only the payments we take through Stripe, although we will change that as we look to streamline.

prime osprey May 10, 2022, 8:20 AM

#

Got it. Then I'm not sure since I don't know much about how woocommerce works. I recommend asking that question when contacting Stripe to start the data migration process.

naive hornet May 10, 2022, 8:40 AM

#

Stripe would need to action the migration?

prime osprey May 10, 2022, 8:43 AM

#

what do you mean? you need to read the link I shared earlier, and it says to contact Stripe support to initiate the data migration process.

#

and if you have questions about data migration, I recommend asking Stripe support directly here: https://support.stripe.com/?contact=true

naive hornet May 10, 2022, 8:52 AM

#

Do you know how long it takes roughly/

#codepapa-Migration