Anjan-issuing | Stripe Developers | Page 1

deep bear May 9, 2022, 5:30 PM

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Hi there! Have you already given a read through https://stripe.com/docs/issuing/purchases/disputes?

Issuing disputes

Learn how to use Issuing to dispute transactions.

odd badger May 9, 2022, 5:38 PM

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No. I think, this helps

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Creation first then submission

deep bear May 9, 2022, 5:42 PM

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Yep exactly!

odd badger May 9, 2022, 5:50 PM

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Thanks !!

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one more follow-up here I see both charge.dispute.created and issuing_dispute.created. Definition is same for both. What is different and any suggestion here ?

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?

deep bear May 9, 2022, 5:56 PM

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Difference is that a charge.dispute.created is for when you are processing payments on your Stripe Account and not using Stripe Issuing. The issuing_dispute.created is specifically if one of the Issuing Cards that your Card Holder uses is disputed.

odd badger May 9, 2022, 5:59 PM

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Here is my scenario and I think charge.dispute.created is what I need. We charge customers via API upfront to ship the products later. When someone disputes the transaction then we like to know to stop the order from shipment etc.

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Please share your thoughts

deep bear May 9, 2022, 6:00 PM

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Okay yeah that doesn't sound like you are using Issuing at all

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Issuing is specifically if you are providing credit cards to your own business via Stripe

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So instead you want to read through: https://stripe.com/docs/disputes

Disputes and fraud

Learn what disputes are, how the process works, and how to prevent them from happening.

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And yes, charge.dispute.created is what you want

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